Job Description

About the role

We are currently seeking an experienced Account Manager to join our dynamic team in Mont Kiara, Kuala Lumpur. This is a full-time position that plays a crucial role in driving business growth through effective client relationship management and account development. As an Account Manager, you will be responsible for nurturing existing client relationships, identifying new business opportunities, and ensuring client satisfaction whilst maintaining and expanding revenue streams. This role is fundamental to our success and offers the opportunity to make a significant impact on the organisation's trajectory. 

Key responsibilities 

Client Relationship Management

• Serve as the primary point of contact for assigned clients. 
• Build and maintain strong, long-term professional relationships. 
• Understand client requirements and recommend suitable solutions to support their business objectives. 
• Conduct regular follow-ups through emails, phone calls, and meetings to ensure client satisfaction. 
• Update and maintain accurate client information and account records. 

Project & Operations Coordination 

• Issue instructions to the Operations Manager and monitor project progress. 
• Coordinate closely with internal teams to ensure client requirements are fulfilled. 
• Monitor project timelines, deliverables, and milestones to ensure commitments are met. 
• Obtain regular status updates and proactively address any delays or issues.
• Monitor ongoing tasks, deadlines, and client feedback to continuously improve service quality.

Reporting & Documentation

• Review, edit, and finalize investigation reports before submitting them for management approval. 
• Prepare professional reports, proposals, presentations, and other client deliverables. 
• Maintain accurate records of client accounts, project documentation, and correspondence.

Administrative & Executive Support 

• Draft professional correspondence on behalf of the Directors while maintaining strict confidentiality. 
• Prepare quotations, service agreements, contract renewals, and related documentation. 
• Schedule and coordinate client meetings, including preparing agendas and recording meeting minutes. 
• Prepare presentation materials and provide administrative support during client engagements. 
• Manage calendars, travel arrangements, and logistics for Directors when required.

Travel

• Travel locally or overseas when required to attend client meetings, business development activities, project discussions, or other company-related assignments.

Job Requirements

1. Bachelor's Degree or Diploma in Business Administration, Marketing, Management, or a related field. 
2. Minimum 1-3 years of experience in Account Management, Client Services, Project Coordination, or a similar role.
3. Excellent written and verbal communication skills in English. Additional languages are an advantage. 
4. Strong interpersonal and relationship management skills. 
5. Excellent organizational and time management abilities.
6. Ability to manage multiple projects simultaneously while meeting deadlines. 
7. Strong attention to detail and problem-solving skills. 
8. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). 
9. Able to work independently while collaborating effectively with crossfunctional teams. 
10. Professional, discreet, and able to handle confidential information. 
11. Possess a valid driving licence and be willing to travel locally and internationally whenever required.

Skills