Job Description

Ready to turn friendly chats into checked-out orders? Join our close-knit e-commerce team focused on wellness and daily essentials, working with us at OUS ONBIZ SDN BHD to help customers make confident choices across WhatsApp, Facebook and Instagram.

This role is built for someone who likes to create reliable, repeatable conversational sales that scale. You will design and refine AI-assisted reply templates, personalise messages in Mandarin and Cantonese, guide customers through product, price and delivery details, and convert enquiries into orders while tracking progress in Google Sheets and our CRM.

Full training and ongoing support will be provided as we introduce new AI workflows, and you will play an active part in improving how our team uses tools like ChatGPT to save time and boost conversions.

Your Growth & Impact

• Polish bilingual sales skills by leading natural conversations in spoken Mandarin and Cantonese, and by using both Traditional and Simplified Chinese in writing.
• Build real AI experience by drafting, personalising and checking ChatGPT replies so that automation helps you respond faster without losing a human tone.
• Operate end-to-end social selling channels, owning chats on WhatsApp, Facebook and Instagram and keeping customer notes accurate in CRM and Google Sheets.
• Strengthen customer retention by running thoughtful follow-ups about wellness progress and repeat-order opportunities, tracking results with clear metrics.
• Grow toward a senior sales or retention role by improving follow-up flows and demonstrating measurable lifts in conversion and repeat purchase rates.

Job Requirements

Responsibilities

Customer Engagement & Conversion

• Respond promptly and professionally to enquiries on WhatsApp, Facebook and Instagram using a warm, commercial tone.
• Discover customer needs, recommend relevant products from approved information, and handle objections to confirm orders.
• Clearly explain product features, pricing, delivery and promotions so customers can complete checkout with confidence.

AI-assisted Communication & Quality

• Use AI tools such as ChatGPT to draft personalised replies, summarise conversations and prioritise follow-ups.
• Carefully review AI-generated content, correct mistakes and flag issues so our AI workflows improve.
• Create concise text and voice-note messages that build trust and reflect our teams tone.

CRM, Tracking & Retention

• Keep accurate customer records in Google Sheets and CRM to ensure follow-ups and orders are tracked reliably.
• Proactively follow up with existing customers about wellness progress and repeat-order needs to support retention.
• Monitor follow-up and repeat-order activity so genuine opportunities are captured and handed off when needed.

Requirements

Qualifications & Experience

• Fluent spoken Mandarin and Cantonese, able to lead sales conversations naturally in both languages.
• Strong written Chinese with the ability to read and write Traditional and Simplified scripts accurately.
• Practical experience in online sales or customer service on social platforms and basic knowledge of retention funnels.
• Comfortable using AI tools such as ChatGPT, or genuinely willing to learn and apply AI-supported workflows.

Hard Skills & Knowledge

• Fast and accurate Chinese typing skills for quick responses across chat channels.
• Familiarity with WhatsApp, Facebook and Instagram messaging, plus basic CRM and Google Sheets usage.
• Ability to summarise conversations, prioritise follow-ups and log clear notes for team use.

Soft Skills & Qualities

• A customer-focused sales mindset with empathy, strong attention to detail and the ability to build trust quickly.
• Self-discipline, initiative and the drive to meet targets without constant supervision.
• Warm, professional communication in both text and voice notes and a readiness to adapt based on feedback.

What you will gain:

• Training in AI-supported customer engagement and sales workflows.
• Practical experience across digital sales, CRM tracking and customer retention.
• The opportunity to help improve how AI is used in a real sales environment by identifying errors and suggesting better ways of working.
• A role where your Mandarin, Cantonese and written Chinese communication skills directly support customer conversion and repeat business.

Skills