Job Description

💬 AI Assisted Customer Engagement: Be the first point of contact for product enquiries with AI support tools across WhatsApp, FB, and IG. Understand what each client needs, answer questions on products, pricing, and delivery, and respond fast. Speed wins in online sales. 

🎯 Close With Care: Convert enquiries into confirmed orders naturally, handle hesitations with empathy, share the right promos, and guide clients smoothly to checkout. No pushiness, just genuine help that ends in a "yes".

🤖 AI-Assisted Client Engagement: Use AI support tools (like ChatGPT) to draft and personalize replies, summarize client conversations, and prioritize your follow up list, so you spend your energy on people, not admin.

🧠 Level Up With AI: Full training provided as we roll out new AI workflows. You'll help us make the AI smarter by flagging where it gets things wrong. Curiosity is part of the job, and the skills you build here are career gold.

💎 Unlock Database Gold: Proactively engage our client database using smart digital sales strategies to follow up on wellness progress and drive repeat orders.

🗣️ Be the Brand Voice: Provide empathetic, professional wellness guidance that turns first time buyers into lifelong brand advocates.

📊 Smart Data Tracking: Maintain accurate customer records and track repeat order funnels using Google Sheets and modern CRM tools.

Job Requirements

🤖 Digital & AI Native: Comfortable incorporating modern tech/AI tools (like ChatGPT) to speed up your daily writing and workflow or genuinely excited to learn.

💛 Empathetic & Strong Communicator: High EQ. You naturally build trust, relieve client anxieties, and communicate with warmth via text and voice notes.

📈 Sales & Growth Mindset: Understand basic digital sales funnels and retention, knowing how to guide repeat purchases naturally without being pushy.

⌨️ Detail Oriented & Fast Typist: Fluent in spoken & written Traditional and Simplified Chinese with fast, accurate typing skills.

🔥 Self-Starter: Highly disciplined and goal oriented. You chase targets because you want to, not because someone's watching. And if you have other skills that you think will help the organisation grow, feel free to let us know!

Skills