AI-generated summary
- Resolve customer issues, manage orders and returns across marketplaces, WhatsApp and Meta; print waybills per SOPs.
- Support shoppers on Lazada, Shopee and TikTok.
- Gain hands-on e-commerce support experience across channels!
RM 2800 - RM 3200
PJ Seksyen 51A, Selangor
Job Description
- Resolve customer issues across our platform.
- Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.
- Follow provided SOPs for consistent and accurate responses.
- Handle operational tasks such as printing return order waybills and managing customer orders.
Job Requirements
- Fast typer, at least 60 WPM
- Ability to quickly learn and adapt to company protocols and customer service best practices.
- Ability to multi-task, organize, and prioritize work
- Proficiency in both Malay and English, with strong communication skills.
- Professional demeanor, especially in handling challenging customer interactions.
- Ability to maintain composure and not take customer remarks personally.
Skills
Customer Relationship Management
Customer Service
Communication
Company Benefits
Fully Stocked Pantry
Coffee and snacks to keep you well nourished.
Subsidised Parking
Keep your car safe and we will subsidise your parking.
Fun Working Environment
Sofa & Nintendo Switch for a short break.
Cash Bonus
Exceed the expectations and get rewarded! (For Full Timer)
Company Trip
Annual company trip to reward our employees' hard work
Additional Info
Company Profile
OVER
We believe in uniting people through sports.
At OVER, we bring people together through the power of sports. We celebrate diversity, breaking down barriers of race, religion, and gender, creating a community for all to enjoy.Our focus is on delivering high-quality, stylish sports products at accessible prices for Malaysians. Our ultimate vision is to be the top sports brand in Malaysia and inspire the nation to...