Job Description

• Resolve customer issues across our platform.
• Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.
• Follow provided SOPs for consistent and accurate responses.
• Handle operational tasks such as printing return order waybills and managing customer orders.
• Manage and assist at Pop-up booths as required.
• Assist with packing orders.

Job Requirements

• Fast typer, at least 60 WPM
• Ability to quickly learn and adapt to company protocols and customer service best practices.
• Ability to multi-task, organize, and prioritize work
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor, especially in handling challenging customer interactions.
• Ability to maintain composure and not take customer remarks personally.

Skills