Job Description

🐈 About Us

We are an innovative pet insurtech startup in Kuala Lumpur, Malaysia on a mission to bring goodness, care and the concept of community back to the insurance ethos.

🧑‍💻 About You

You are a go-getter that is eager to thrive in a fast-paced startup environment, you are keen on learning the ins and outs of a tech-startup, and you love pets!

Internship Scope

📋 Operational Support:

• Monitor and update missing information transfers between Oyen and our insurance partners, ensuring seamless communication and accuracy.
• Assist with checking and approving customer endorsement requests and policy cancellations, following established guidelines.

🔄 Customer Follow-Up:

• Follow up with customers for any missing or incomplete information, particularly for claims submissions, to ensure timely and accurate processing.

📊 Data Management:

• Update and maintain operational KPI numbers on a weekly basis, supporting the team with accurate and up-to-date metrics reporting.
• Maintain and organize internal databases and records to ensure consistency and accessibility.

🤝 Team Collaboration:

• Work closely with the operations, claims, and customer success teams to support ongoing projects and initiatives.
• Provide operational assistance for special campaigns or ad-hoc tasks as required.

🔧 Process Improvement:

• Assist in identifying and documenting process inefficiencies, suggesting improvements to streamline workflows.
  

Perks

💃 Hybrid working arrangement — 1 day WFH

🤑 Paid internship — RM700/month

🚆 Convenient location — near Dato' Keramat LRT

Job Requirements

Skills and Requirement

🌟 Excellent communication skills

💪 Self-motivated, with a strong work ethic and the drive to learn and succeed in a fast-paced environment.

🧠 Creative thinker with strong problem-solving skills, capable of crafting innovative strategies to engage leads and audiences.

🤝 Team player with good collaborative skills, able to work effectively with cross-functional teams.

📅 Availability to commit to a minimum of 3 months/12 weeks internship, preferably starting January 2025

🎓 Degree or no degree doesn't matter (field of study doesn't matter too)

Skills