Job Description

Ready to meet people, make them smile, and learn on the job? Join our warm hospitality team working with us at OZO Medini Malaysia, where we welcome guests, serve meals, and support the local community with friendly, reliable service.

As a Service Crew member you will help build consistent guest experiences by delivering timely service, keeping operations running smoothly, and learning practical skills that help our outlet grow.

Your Growth & Impact

• Build practical hospitality skills through on-the-job training and real guest interactions.
• Expand your network by working closely with kitchen and front-of-house teams, preparing you for supervisory roles.
• Develop time management and multitasking strengths that are valuable across hospitality and retail careers.

Job Requirements

Responsibilities

Guest Service & Communication

• Greet and serve guests with a friendly attitude, take accurate orders, and handle basic guest questions or requests.
• Process payments and record orders correctly, ensuring smooth handoffs between front-of-house and kitchen staff.

Food & Beverage Operations

• Prepare and plate simple menu items, assist kitchen staff, and maintain correct portioning and presentation standards.
• Operate point of sale systems and assist with stock rotation and basic inventory checks during shifts.

Hygiene, Safety & Support

• Keep service areas clean, follow food safety and hygiene practices, and report any hazards to supervisors promptly.
• Support opening and closing routines, restock supplies, and help the team stay organised during busy periods.

Requirements

Qualifications & Experience

• No prior experience required; open to fresh graduates and career switchers, with on-the-job training provided.
• Willingness to work flexible shifts, including weekends and public holidays, and to stand for extended periods.

Hard Skills & Knowledge

• Basic cash handling and familiarity with point of sale systems or readiness to learn them quickly.
• Understanding of basic food safety and hygiene practices, with a willingness to follow standard operating procedures.

Soft Skills & Qualities

• Strong customer service mindset, clear communication, and a positive attitude when interacting with guests.
• Good teamwork, ability to multitask, attentive service, and reliable time management on shift.

Skills