Job Description

We are looking for a Tour Operations Executive to join our team and support the smooth and efficient delivery of inbound tour operations.

The successful candidate will be responsible for handling enquiries, generating quotations and booking requests from travel agents, coordinating with hotels, transport providers, guides and other suppliers, and ensuring that tour arrangements are confirmed and implemented according to the agreed itineraries.

This role is ideal for someone who is organised, service-oriented, enjoys working in the travel industry and is able to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Handle day-to-day enquiries, requests and booking arrangements from travel agents and business partners.
• Prepare and follow up on quotations, itineraries and booking requests where required.
• Liaise with hotels, transportation providers, tour guides, attractions and other suppliers to obtain availability, rates and booking confirmations.
• Coordinate and monitor all arrangements for inbound tours, ensuring services are delivered according to the agreed itinerary.
• Ensure booking details, passenger information, special requests and operational requirements are accurately communicated to relevant suppliers and partners.
• Follow up on outstanding bookings, confirmations and operational matters in a timely manner.
• Coordinate with internal teams and external partners to ensure smooth tour execution.
• Assist in handling last-minute changes, amendments and operational issues during tours.
• Maintain accurate records of bookings, confirmations, correspondence and tour-related documentation.
• Build and maintain good working relationships with travel agents, suppliers and other business partners.
• Provide prompt and professional service to agents and partners at all times.
• Perform other duties related to tour operations as assigned by the management.

Job Requirements

 Job Requirements

• Minimum SPM qualification; Diploma in Tourism & Hospitality, Tourism Management or a related field is an advantage.
• Minimum 2 years of experience in the travel or tourism industry is preferred.
• Good communication and interpersonal skills.
• Pleasant, friendly and professional personality.
• Good organisational and time-management skills.
• Able to work independently as well as part of a team.
• Detail-oriented with good follow-up skills.
• Able to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office and basic computer applications.
• Good command of written and spoken English; knowledge of additional languages is an advantage.
• Willing to work flexible hours when required, particularly to support tour operations and urgent operational matters.

Key Competencies

• Customer & Agent Service – Responsive, professional and service-oriented when dealing with agents and partners.
• Coordination – Able to manage multiple suppliers and operational arrangements efficiently.
• Communication – Clear and effective communication with agents, suppliers and internal teams.
• Problem Solving – Able to respond calmly and effectively to changes or operational issues.
• Attention to Detail – Ensures booking information and tour arrangements are accurate.
• Teamwork – Works collaboratively with colleagues and external partners.
• Time Management – Able to prioritise tasks and meet deadlines.

Key Performance Indicators (KPIs)

• Timely response to agent enquiries and booking requests.
• Accuracy and efficiency of booking and tour arrangements.
• Timely follow-up and confirmation of supplier bookings.
• Smooth implementation and coordination of inbound tours.
• Quality of service provided to agents and business partners.
• Effective handling of operational changes and issues.
• Accuracy and completeness of tour documentation and records.

Ideal Candidate

We are looking for someone who is enthusiastic about travel and tourism, enjoys working with people, and takes pride in delivering excellent service. The ideal candidate should be proactive, responsible and willing to learn, with the ability to manage multiple operational tasks while maintaining attention to detail.

Skills