Job Description

As part of our continued digital transformation, we are looking for an IT Support Executive to join our Technology & Digital Strategy team. If you enjoy solving problems, supporting users and working with business technology, we would love to hear from you.

The IT Support Executive is responsible for providing first-line IT support and assisting with the day-to-day management of our digital systems across multiple travel and aviation brands. The role covers user support, Microsoft 365 administration, website maintenance, business applications and coordination with external technology vendors.

Job Requirements

KEY RESPONSIBILITIES

Reporting to the Technology & Digital Strategy Manager, you will:

• Provide first-line IT support for desktops, laptops, printers and office equipment.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive and SharePoint).
• Create and maintain user accounts, passwords and access permissions.
• Install and configure PCs, software and peripherals.
• Maintain IT asset inventory and software licences.
• Coordinate hardware repairs, warranty claims and vendor support.
• Monitor website hosting, domains, SSL certificates and uptime.
• Support business application access (CRM, Salesforce, Power BI and other internal systems).
• Maintain IT documentation, SOPs and support records.
• Escalate server, network, cybersecurity and infrastructure issues to the Technology & Digital Strategy Manager.

QUALIFICATIONS AND REQUIREMENTS

• Malaysian citizen.
• Diploma or Degree in Information Technology, Computer Science or a related discipline.
• Fresh graduates are encouraged to apply. Candidates with up to 3 years of experience in IT support or technical support will have an added advantage.
• Good knowledge of Microsoft Windows and Microsoft 365.
• Basic understanding of WordPress or website content management systems.
• Familiarity with Microsoft Teams, SharePoint and cloud-based collaboration tools.
• Exposure to CRM, Salesforce or Power BI will be an added advantage.
• Good communication, troubleshooting and organisational skills.
• Positive attitude with a willingness to learn and grow.

WHAT WE OFFER

We offer a competitive salary and benefits package, together with opportunities for professional development and career growth.

If you are responsive, organised and service-oriented, focused on resolving user issues quickly while ensuring systems remain secure, available and well maintained, we would love to hear from you.

Skills