Job Description

• Handle customer feedback via phone, email, and other communication platforms;
• Liaise with merchants to strengthen and expand membership programs;
• Develop and implement customer care policies, procedures, and regulations to ensure a high level of customer satisfaction;
• Resolve complex customer issues by analyzing problems and providing effective solutions;
• Coordinate and support customer service projects and initiatives;
• Ensure the department operates efficiently by identifying and providing the necessary tools and resources for quality service delivery;
• Prepare vouchers accurately and in a timely manner;
• Ensure all daily tasks are consistently completed and up to date.

Job Requirements

• Minimum SPM/Diploma/equivalent in any related field;
• Possess at least 1-2 years of working experience in customer service;
• Good interpersonal skills and fluent in Bahasa Malaysia, English and Mandarin language;
• Candidates fluent in Mandarin preferred as roles requires candidate to deal with Mandarin speaking clients;
• Computer literate.

Skills