Job Description

Job Summary

We are looking for an energetic, goal-oriented Sales & Marketing Executive to join our growing commercial team. This role is ideal for fresh graduates who want a versatile career combining market outreach with post-sales client engagement.

In this dual-focus role, you will assist with initial marketing and sales execution while serving as the main operational bridge after a deal is closed—ensuring smooth order fulfilment, ongoing customer support, account retention, and business growth through repeat orders.

Key Responsibilities

1. Post-Sales & Client Support (Primary Focus)

Serve as the main point of contact for clients immediately after sales agreements are finalized.

Coordinate with logistics, production, billing, and supply chain teams to track order execution and ensure timely delivery.

Address client inquiries, handle order updates, and resolve service issues or delays promptly.

Conduct post-delivery follow-ups to measure customer satisfaction and collect product/service feedback.

Assist in identifying upsell, cross-sell, or contract renewal opportunities within existing accounts.

1. Sales & Account Management

Maintain regular communication with active clients to build strong, long-term business relationships.

Assist senior executives in preparing commercial documentation (proforma invoices, shipping schedules, contract revisions, and compliance paperwork).

Track account order history, re-order cycles, and inventory demand patterns.

1. Marketing & Market Execution

Conduct market research to identify potential leads, target industries, and competitor activities.

Assist in drafting commercial proposals, product presentations, and sales collateral.

Participate in trade exhibitions, client meetings, or promotional campaigns as required.

Job Requirements

Required Qualifications & Skills

Education: Bachelor’s degree in Business Administration, Marketing, International Trade, Logistics, Communication, or a related field.

Communication: Excellent verbal and written communication skills; ability to engage professionally with external clients and internal operational teams.

Problem-Solving: Quick thinker capable of managing client concerns, shipping variations, or service delays under tight deadlines.

Organization: Strong detail orientation with the ability to manage multiple active accounts and order workflows simultaneously.

Technical Aptitude: Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with CRM tools or ERP systems is a plus.

What We Offer

Comprehensive training and structured mentorship from experienced sales leaders.

Hands-on exposure to global supply chain execution, account management, and business development.

Competitive entry-level salary with performance-linked incentives.

Clear career progression pathways into Senior Account Management, International Trade Execution, or Business Development.

Skills