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Supervisor

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This job is for a Supervisor at Paolo Paolo Gelato, where you'll manage daily operations and lead the crew to create a delightful gelato experience. You might like this job because you enjoy teamwork, customer service, and a sweet atmosphere!

RM 2200 - RM 2300

TRX, Kuala Lumpur

Job Description

Job Summary:
As an Outlet Supervisor at Paolo Paolo Gelato, you will oversee the daily operations of the outlet, ensuring smooth workflow, excellent customer service, and team efficiency. You will lead and support the service crew while maintaining high standards of product quality, cleanliness, and customer satisfaction.

Key Responsibilities:

  • Supervise and manage day-to-day outlet operations to ensure efficiency and smooth service flow. 
  • Lead, guide, and motivate the service crew (scoopers) to deliver excellent customer service. 
  • Ensure all customers are greeted warmly and provided with a positive gelato experience. 
  • Monitor staff performance, attendance, and discipline, and report any issues to management. 
  • Handle customer feedback, complaints, and resolve issues professionally. 
  • Oversee opening and closing procedures of the outlet. 
  • Ensure cleanliness, hygiene, and food safety standards are maintained at all times. 
  • Monitor stock levels, perform stock counts, and coordinate replenishment when needed. 
  • Ensure display freezers are well-stocked and visually appealing. 
  • Operate and supervise POS transactions, ensuring accuracy in cash handling and reporting. 
  • Assist in training new staff and maintaining team productivity. 
  • Prepare, verify, and submit outlet staff timesheets to HR/payroll accurately and on time. 
  • Ensure compliance with company policies and SOPs. 

Job Requirements

  • Minimum SPM or equivalent; Diploma in F&B or Hospitality is an advantage. 
  • At least 1–2 years of supervisory experience in F&B or retail industry. 
  • Strong leadership and team management skills. 
  • Good communication skills in English and Malay. 
  • Customer-oriented with a positive attitude. 
  • Able to work in a fast-paced environment and handle pressure. 
  • Willing to work shifts, weekends, and public holidays.

Outlet location: Paolo Gelato TRX


Skills

Customer Service
Supervision
Multitasking
Food Services
Verbal Communication Skills
Team Leadership
Retail Operations

Company Benefits

Transport Allowance

Every employee will recieve transport allowance


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Non-Executive

Job Specialisation


Company Profile

Paolo Gelato Sdn Bhd-logo-image

Paolo Gelato Sdn Bhd

Paolo Paolo Gelato is a popular artisanal gelato shop in Kuala Lumpur and Selangor, Malaysia, known for its handcrafted Italian‑style gelato and sorbet. It’s a local Malaysian gelato brand that focuses on quality, creativity, and flavours that evoke joyful, memorable moments. 
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