Job Description

• Supervise daily front office operations and ensure smooth workflow. 
• Monitor guest check-in and check-out procedures. 
• Handle guest inquiries, requests, and complaints professionally. 
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
• Manage staff schedules and shift assignments. 
• Ensure compliance with company policies, procedures, and service standards. 
• Monitor reservation activities and room availability. 
• Prepare daily reports and maintain accurate records. 
• Assist in resolving operational issues and emergencies. 
• Maintain a professional and welcoming front desk environment.

Job Requirements

• Strong communication and customer service skills. 
• Ability to handle guest complaints professionally and efficiently. 
• Proficiency in Microsoft Office and front office management systems. 
• Ability to work flexible shifts, including weekends and public holidays. 
• Strong organizational and multitasking abilities. 
• Professional appearance and positive attitude

Skills