Job Description

• Welcome guests and provide excellent customer service at all times.
• Perform guest check-in and check-out efficiently and accurately.
• Handle room reservations, cancellations, and amendments.
• Answer phone calls, emails, and guest inquiries professionally.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
• Respond to guest requests and resolve complaints promptly and professionally.
• Maintain accurate guest records using the hotel's Property Management System (PMS).
• Ensure the front desk and lobby area are clean, organized, and presentable.
• Follow hotel policies, procedures, and safety standards.
• Perform other duties assigned by the Front Office Manager

Job Requirements

• Minimum SPM, Diploma, or equivalent qualification.
• Previous experience in a hotel front office, hospitality, or customer service role is an advantage.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Fluent in English and Bahasa Malaysia; additional languages are an advantage.
• Basic computer literacy; experience with hotel PMS is preferred.
• Able to work on rotating shifts, weekends, and public holidays.
• Positive attitude, professional appearance, and strong customer service skills.
• Able to work independently as well as part of a team.
• Strong problem-solving and organizational skills.

Skills