Job Description

• Warmly welcome, register, and check in guests according to hotel brand standards.
• Process check-outs, verify billing accuracy, handle cash/credit transactions, and issue receipts.
• Manage incoming phone calls, confirm reservations, and handle guest inquiries efficiently.
• Address and resolve guest feedback, requests, or complaints with empathy and professionalism.
• Coordinate closely with Housekeeping and Maintenance teams to track room readiness.
• Provide local recommendations regarding dining, transport, attraction spots, and hotel amenities.
• Maintain a secure, clean, and organized front desk and lobby environment. 

Job Requirements

• Prior experience in hotel front office, customer service, or retail environments is preferred.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications; experience with Hotel Property Management Systems (PMS)
• Strong multitasking capabilities with strict attention to detail.
• Professional appearance, grooming, and a positive attitude.
• Flexibility to work rotating shifts, including early mornings, late evenings, weekends, and holidays. 

Skills