Job Description

• Guest Services: Welcome guests warmly, handle check-ins and check-outs, assign rooms, and issue keys.
• Reservations: Manage phone, email, and online bookings, modifications, and cancellations.
• Communication: Answer switchboard calls, direct inquiries, and relay messages accurately.
• Billing & Payments: Process cash, credit cards, and room charges while maintaining precise shift financial logs.
• Information & Concierge: Offer local insights on dining, transport, and attractions, and book extra amenities.
• Cross-Department Liaison: Coordinate room readiness with housekeeping and report maintenance issues.
• Problem Solving: Address and resolve guest complaints professionally and promptly.

Job Requirements

• Experience: Previous background in customer service, front desk operations, or hospitality.
• Tech Skills: Proficiency with Hotel Property Management Systems (PMS) and basic office software.
• Communication: Excellent verbal and written interpersonal skills with a polite, helpful demeanor.
• Organization: Strong multitasking, active listening, and problem-solving abilities under pressure.
• Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays

Skills