Job Description

• Welcome and greet guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, modifications, and inquiries.
• Provide accurate information about hotel facilities, services, room rates, and local attractions.
• Respond to guest requests, questions, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guest needs.
• Maintain accurate guest records and update the hotel’s reservation or property management system.
• Process payments, invoices, and other front desk transactions accurately.
• Handle telephone calls, emails, and other guest communications.
• Monitor room availability and assist with room assignments.
• Maintain confidentiality and security of guest information.
• Follow hotel policies, procedures, and safety standards.
• Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel facilities, services, and special offers when appropriate.

Job Requirements

• Minimum SPM, Diploma, or equivalent qualification in Hospitality, Hotel Management, or a related field.
• Previous experience in hotel front office, reception, or customer service is preferred.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-oriented personality.
• Basic computer skills and ability to use Microsoft Office and hotel reservation/PMS systems.
• Able to handle guest inquiries, complaints, and requests professionally.
• Good organizational and problem-solving skills.
• Able to work independently as well as part of a team.
• Willing to work shifts, weekends, public holidays, and overtime when required.
• Well-groomed and maintains a professional appearance.
• Able to work in a fast-paced environment and handle multiple tasks efficiently.

Skills