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This job is a Customer Service Executive in a hybrid working model. You might like this job because you’ll be the voice for customers, helping them across various channels and building strong relationships while ensuring they get the best service possible!
Job Description
- Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
- Provide "Total Service" to our value customers.
- Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
- Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
- Responsible to update respective clients on each progress.
- Advising customer on shipment arrival.
- Monitor clearance and ensure timely delivery.
- Prepare customer reports (if applicable).
- Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
- Contribute to the development and refinement of customer service policies and procedures.
- Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
- Keep records of customer interactions, transactions, comments, and complaints.
- Performs other related duties as assigned.
Job Requirements
- Candidate must be very fluent and able to type in English, Bahasa Malaysia, Mandarin will be advantaged.
- Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
- Fresh graduates are encouraged to apply.
- Someone who priorities career & hungry for success
- People management skill, good communication, multitasking
- Excellent in Microsoft Excel
- 5 working days per week, able to work during weekend (Saturday and Sunday)
Skills
Customer Service
Problem Solving
Customer Support
Customer Engagement
Customer Complaint Resolution
Company Benefits
Hybrid Working Mode
Take advantage of increased flexibility, reduced commute times, and enhanced work-life harmony.
Dental / Optical Claim
With our comprehensive benefit package, you can easily access coverage for routine check-ups, cleanings, eyewear, and more.
Study / Exam leave
Take advantage of this employee benefit to invest in yourself, expand your knowledge, and achieve your career goals.
Birthday Leave
With our birthday leave, you can rejuvenate and return to work refreshed and energized.
Additional Info
Company Profile
ParcelDaily
Axvel Sdn Bhd (Parcel Daily) is a delivery logistics and technology company founded n 2017. The web-based delivery service industry blooms alongside the growing E-commerce shopping industry that has become prevalent over a decade. We are determined to embrace the trend and excel through bringing true connection to all individuals and companies. By embracing the trend of the increasingly digitalized world, our website...