AI-generated summary
- Handle enquiries via WhatsApp, phone and social media; manage orders, appointments, follow-ups and escalations.
- Work in a customer-focused team collaborating across internal teams to resolve issues.
- Own customer experience and make an impact!
Job Description
- Handle customer enquiries via WhatsApp, phone and social media
- Assist with orders, appointments and customer follow-ups
- Coordinate with internal teams and maintain accurate customer records
- Escalate customer complaints to the relevant teams and support administrative tasks
Job Requirements
- Fresh graduates are encouraged to apply
- Good command of Bahasa Malaysia and English; Mandarin is an added advantage
- Experience in customer service, retail, administration or sales support is an advantage
- Basic Microsoft Office or Google Workspace skills
- Patient, responsible, organised and willing to learn
- Able to manage enquiries and work independently after training
Skills
Customer Service
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
Pavilion Wee Bullion Sdn Bhd
The story of PW GROUP.
Our journey in the gold industry began in 2014, laying the foundation for the establishment of Pavilion Wee Bullion Sdn. Bhd. (PW GROUP) in 2020.
2014-Our founders start out in precious metals trading and gold testing — the hands-on experience everything else is built on.
2020-Pavilion Wee Bullion Sdn. Bhd. is incorporated (Reg. 202001011975 (1368295-D)) with its HQ in Petaling Jaya,...