Job Description

 - Can communicate in Mandarin, English and Bahasa Melayu.
- Take food and beverage orders, and recommend suitable menu items to guests in outlets and function rooms.
- Clear tables and reset them according to the meal period standards.
- Set up buffet stations, placing the correct utensils based on the food items displayed.
- Work closely with team members in a supportive and flexible way to ensure guest satisfaction and overall hotel success.
- Prepare and ensure enough guest supplies and equipment are ready for operations in the assigned service area.
- Handle reservations, welcome and seat guests, present menus, take orders, and assist guests when needed.
- Prepare, present, and process guest bills according to hotel policies.
- Maintain high standards of personal hygiene, food safety, and proper uniform appearance.
- Be familiar with and able to use the Micros system efficiently.
- Have good knowledge of all menu items and be able to recommend combinations and upsell alternatives. 

Job Requirements

• Minimum SPM or equivalent qualification. 
• Previous experience in food and beverage service is an added advantage. 
• Able to speak and understand English and Bahasa Malaysia. 
• Friendly, polite, and well-groomed. 
• Good customer service skills and positive attitude. 
• Able to work in a fast-paced environment. 
• Basic knowledge of food and beverage service. 
• Able to work as part of a team. 
• Physically fit and able to stand for long hours. 
• Willing to work shifts, including weekends and public holidays. 
• Able to take orders correctly and handle payments if required. 
• Able to handle guest requests and simple complaints. 

Skills