Job Description

We are dedicated to maintaining the highest standards of food safety and service across Malaysia, and we are looking for a driven individual to join our team. Your role is vital in connecting our solutions to the hospitals and food industry partners who need them most, ensuring that we grow together while keeping our communities safe and healthy.

Your Growth & Impact

• Command the B2B sales landscape by managing high-value accounts across the HORECA and Hospital sectors, establishing yourself as a key industry player.
• Cultivate a powerful professional network within the food safety and chemistry industries, allowing you to build a reputation as a trusted consultant.
• Elevate your strategic planning skills by overseeing full account lifecycles, preparing you for future leadership roles within our expanding team.
• Position yourself at the forefront of market trends, gaining specialized knowledge that makes you an indispensable asset in the Malaysian food safety ecosystem.

Responsibilities:

B2B Account Management & Strategy

• Serve as the primary point of contact for our partners to help us build genuine, long-term trust and loyalty.
• Develop tailored account plans and strategies to help us achieve our growth targets while ensuring our clients receive the exact solutions they need.
• Identify upselling and cross-selling opportunities within your portfolio, allowing you to maximize the value we provide to every client.

Market Intelligence & Growth

• Stay updated on industry developments and competitor moves so that we can together stay ahead of the curve and offer the most relevant advice.
• Negotiate service agreements and contracts to ensure favorable terms for both our partners and our team.
• Analyze performance metrics and prepare reports to help us identify areas where we can improve our service delivery.

Collaborative Operations

• Work closely with our sales, marketing, and operations departments to ensure alignment, allowing you to provide a seamless experience for our clients.
• Act as the bridge between client feedback and our internal teams so that we can constantly refine our offerings based on real-world needs.

Job Requirements

Qualifications & Experience

• Bachelor’s Degree in Food Biotechnology, Chemistry, or a related field.
• Malaysian citizen.
• Previous experience in account management or B2B sales, specifically within the HORECA, Hospital, or Food Safety sectors, is highly preferred.

Hard Skills & Knowledge

• Proficiency in spoken Mandarin to effectively communicate with Mandarin-speaking clients and stakeholders.
• Strong understanding of B2B sales cycles and contract negotiation processes.
• Familiarity with industry standards related to food safety or laboratory services.

Soft Skills & Qualities

• Excellent interpersonal skills and a natural ability to build rapport with people from various backgrounds.
• A proactive and energetic mindset, with a focus on providing helpful solutions rather than just making a sale.
• Strong analytical skills to interpret account data and turn it into actionable growth plans.

Skills