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This job is all about making guests feel welcome and happy in their short stays. You might like this job because you’ll ensure everything is perfect for arrivals and solve any issues on the spot in a fun, growing hospitality team.
RM 2500 - RM 3200
Klang Valley, Kuala Lumpur
Full-Time
few days ago
Job Description
Key Responsibilities (On-Site & Operations Focus)
- Conduct pre check-in inspections to ensure units are clean, fully set up, and guest-ready
- Attend on-site guest check-ins (when required) and ensure smooth arrival experience
- Monitor and ensure unit readiness daily, especially during high turnover periods
- Coordinate closely with housekeeping team on cleaning schedules and quality
- Liaise with maintenance team to resolve defects, repairs, and urgent issues
- Follow up on all reported issues until full resolution
- Perform quality control checks on cleanliness, amenities, and overall presentation
- Ensure all units meet company SOP and service standards
- Handle on-site guest issues or complaints and provide immediate solutions
- Support service recovery efforts to maintain high guest satisfaction
- Track and report unit conditions, damages, and missing items
- Assist in maintaining proper inventory of supplies and amenities
- Support daily operations planning, including unit turnover and readiness status
- Identify recurring operational issues and suggest improvements
Why Join Us
- 🌱 Fast-growing company in the Airbnb / short-stay industry
- 🎯 Hands-on learning in real hospitality operations
- 📈 Career growth into Senior / Team Lead roles
- 🤝 Young, supportive, and energetic team
- 🏙️ Work location: Klang Valley (HQ near KLCC)
Job Requirements
- Diploma / Degree in Hospitality, Business, or related field
- Fresh graduates are welcome (training provided!)
- Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus)
- Comfortable using WhatsApp, Google Sheets, and booking platforms
- Responsible, responsive, and detail-oriented
- Able to work weekends / public holidays (Compulsory)
Skills
Company Benefits
Free Parking
Enjoy complimentary parking for employees, making your daily commute easier, more convenient, and stress-free.
Career Growth and Advancement
We support continuous learning, skill development, and clear growth paths, helping you grow with the team and advance your career.
Recognition and Appreciation
Your contributions are valued and recognized. We celebrate achievements, reward performance, and appreciate team members who go the extra mile.
Positive Work Environment
Work in a supportive, respectful, and collaborative environment where teamwork, trust, and a positive attitude are valued every day.
Performance-Based Rewards
Earn competitive bonuses tied to annual KPIs, recognizing your contributions and motivating you to achieve both personal and company goals.
Additional Info
Company Profile
