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This job is all about helping guests have a great stay while managing some behind-the-scenes tasks. You might like this job because you’ll learn about Airbnb operations and grow your career in the exciting hospitality industry!
RM 2500 - RM 3300
Klang Valley, Kuala Lumpur
Full-Time
Job Description
Guest Support
- Handle check-in & check-out coordination (future concierge setup)
- Manage guest communication across OTA platforms (Airbnb, Booking.com, etc.)
- Assist with luggage storage and on-site guest support
- Collect cash payments and security deposits
- Handle damage claims (e.g. submit via Airbnb)
- Manage access card issues (lost cards, replacements, police report coordination)
- Update guest communication templates & automated messages
- Maintain and update building/unit information records
Admin Coordination
- Record and track unit defects via system/app
- Coordinate with Management Office (MO) and update project PIC
- Handle email correspondence and follow-ups
- Manage invoicing, purchase tracking, and receipts documentation
- Label and organize keys and access cards
- Conduct inventory checks after unit handover
Why Join Us
- Fast-growing hospitality & homestay management company
- Exposure to Airbnb & short-term rental operations
- Hands-on experience in property management & project coordination
- Career growth into operations, project management, or hospitality leadership
Job Requirements
- Diploma / Degree in Hospitality, Business, or related field
- Fresh graduates are welcome (training provided!)
- Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus)
- Comfortable using WhatsApp, Google Sheets, and booking platforms
- Responsible, responsive, and detail-oriented
- Able to work weekends / public holidays (Compulsory)
Skills
Company Benefits
Free Parking
Enjoy complimentary parking for employees, making your daily commute easier, more convenient, and stress-free.
Career Growth and Advancement
We support continuous learning, skill development, and clear growth paths, helping you grow with the team and advance your career.
Recognition and Appreciation
Your contributions are valued and recognized. We celebrate achievements, reward performance, and appreciate team members who go the extra mile.
Positive Work Environment
Work in a supportive, respectful, and collaborative environment where teamwork, trust, and a positive attitude are valued every day.
Performance-Based Rewards
Earn competitive bonuses tied to annual KPIs, recognizing your contributions and motivating you to achieve both personal and company goals.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
