Job Description

 We are looking for a proactive and results-driven E-Commerce Executive to manage and grow our online sales channels. The ideal candidate will be skilled in platform operations, data analysis, and digital marketing, with a creative mindset to strategize and execute successful campaigns.

Key Responsibilities:

Platform Management

• Manage and optimize online stores on platforms such as Shopee, Lazada, TikTok and etc.
• Oversee product listings, pricing, and inventory management to ensure accuracy and consistency.
• Monitor platform performance and ensure compliance with guidelines and policies.  

Marketing and Promotions

• Plan and execute promotional campaigns (e.g., flash sales, seasonal events) to drive traffic and sales.
• Collaborate with the marketing team to create engaging content for product descriptions, banners, and advertisements.

Data Analysis and Reporting

• Analyze sales performance, website traffic, and campaign ROI to identify growth opportunities.
• Prepare detailed reports with actionable insights for management review.
• Monitor competitors and market trends to adjust strategies accordingly.

Customer Experience

• Handle customer inquiries and complaints on e-commerce platforms in a timely and professional manner.
• Ensure seamless order fulfillment and delivery by coordinating with logistics partners.

Team Collaboration

• Work closely with the design team to develop promotional materials.
• Liaise with inventory and warehouse teams to ensure smooth operations.

Job Requirements

 Job Requirements:

• Diploma or Bachelor’s degree in Business, Marketing, E-commerce, or related fields.
• Minimum 1-2 years of experience in e-commerce or digital marketing (fresh graduates with strong portfolios are welcome to apply).
• Proficient in managing e-commerce platforms (e.g., Shopee, Lazada, TikTok).
• Strong data analysis skills and proficiency in Excel or Google Sheets.
• Familiarity with digital marketing tools (e.g., Google Analytics, SEO, SEM, Facebook Ads Manager).
• Excellent written and verbal communication skills in English, Malay and Mandarin
• Strong organizational skills and ability to multitask in a fast-paced environment.
• A team player with excellent problem-solving skills and a customer-first attitude.
• Experience with Photoshop, Canva, or other graphic design tools.

Skills