Order-to-Cash (O2C) - Support Australia Team

Persol APAC Business Support Services Sdn Bhd

AI-generated summary


This job is Order-to-Cash (O2C) - Support Australia Team. You might like this job because it offers a great working culture, young and energetic environment, and is located conveniently near public transportation.


Menara AIA Sentral, Jln Sultan Ismail, 50250 Kuala Lumpur


Job Description

Why join us?

  • Great working culture!
  • Young, energetic and fun learning organisation! 
  • Strategic location ~ within walking distance to MRT and KL Monorail!
  • Birthday & Anniversary leave
  • Optical, dental & Wellness Coverage
  • Hybrid working environment

Key Responsibilities

  • Data management – Ensuring all data are entered correctly in the system
  • Credit risk review and validate client’s record
  • Ensure proper account set up
  • Maintains daily and monthly records to assists in monitoring collections to target.
  • Applying client payment to invoices.
  • Responsible for handling daily processing of remittance advice data, cash applications and collection, ensure timeliness and accurate processing within the agreed country SLA.
  • Preparing collection status report, issues log, unapplied receipt and reconciliation.
  • Prepare all billing to be submitted to Customer Portal and follow up with SOA.
  • Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer’s policy and procedure and country regulation.
  • Perform other ad hoc duties and special projects as requested.
  • Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix. 
  • Work closely with stakeholder & collection team to resolved unapplied & unidentified transaction.
  • Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.

Job Requirements

  •  At least 2 - 3 years’ experience in AR with minimum 2 years in SSC or BPO environment.
  • Willing to work 7am-4pm (Follow Australia's Public Holiday)
  • Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
  • Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute.
  • Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
  • Experience in operations for ANZ is an added advantage.
  • Experience in transition – knowledge transfer.
  • Experience in Microsoft Dynamic 365 is an added advantage.
  • Good command of both spoken and written English.
  • Ability to work under pressure and meet tight deadlines without compromising on quality.
  • Strong communication and interpersonal skills and collaborative team spirit.
  • Strong analytical and problem-solving skills.
  • Professional Certificate/ Diploma/ Degree in Finance/ Accounting/ Business or equivalent.


Order To Cash Process

Company Benefits

Greater Success

We are focusing on impact beyond outcomes. We are not just dealing with “the business,” but rather continuing to do what matters in the world.

Connecting the Hearts and Minds

We are getting people to understand that they’re going to have more flexibility, focus on getting the work done and allowing teams to feel like teams.

Unleash Your True Potential

We focus in your well-being so that you can be engaged and enjoy your work

Additional Info

Company Activity

Last active - few days ago

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation

Accounting & Finance

Company Profile

Persol APAC Business Support Services Sdn Bhd-logo-image

Persol APAC Business Support Services Sdn Bhd

In the fast-paced world of business, only the best thrives and soar to new heights. Enter Persol APAC Business Support Services, the dynamic force that revolutionizes your journey towards unparalleled success. With an unwavering commitment to excellence and a passion for empowering businesses, Persol APAC is your steadfast partner in navigating the ever-evolving corporate landscape.
With us, you'll experience a stimulating work environment that fosters growth, creativity, and professional development. We value your unique talents and offer unparalleled opportunities to challenge yourself and make a real impact. Whether you're a seasoned professional or just starting your career, Persol APAC is the platform that will catapult you towards remarkable achievements.
Join us in our pursuit of growth—for our clients, for our people, and for the world. Be part of a team that drives change and sets new benchmarks in the industry. Together, we will conquer new frontiers, break barriers, and make your business shine brighter than ever before. Let's rewrite the future of success, hand in hand.


Order-to-Cash (O2C) - Support Australia Team

Persol APAC Business Support Services Sdn Bhd


Menara AIA Sentral, Jln Sultan Ismail, 50250 Kuala Lumpur