Job Description

Why join us?

• Great working culture!
• Young, energetic and fun learning organisation! 
• Strategic location ~ within walking distance to MRT and KL Monorail!
• Birthday & Anniversary leave
• Optical, dental & Wellness Coverage
• Hybrid working environment

Key Responsibilities

• Data management – Ensuring all data are entered correctly in the system
• Credit risk review and validate client’s record
• Ensure proper account set up
• Maintains daily and monthly records to assists in monitoring collections to target.
• Applying client payment to invoices.
• Responsible for handling daily processing of remittance advice data, cash applications and collection, ensure timeliness and accurate processing within the agreed country SLA.
• Preparing collection status report, issues log, unapplied receipt and reconciliation.
• Prepare all billing to be submitted to Customer Portal and follow up with SOA.
• Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer’s policy and procedure and country regulation.
• Perform other ad hoc duties and special projects as requested.
• Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix. 
• Work closely with stakeholder & collection team to resolved unapplied & unidentified transaction.
• Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.

Job Requirements

•  At least 2 - 3 years’ experience in AR with minimum 2 years in SSC or BPO environment.
• Willing to work 7am-4pm (Follow Australia's Public Holiday)
• Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
• Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute.
• Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
• Experience in operations for ANZ is an added advantage.
• Experience in transition – knowledge transfer.
• Experience in Microsoft Dynamic 365 is an added advantage.
• Good command of both spoken and written English.
• Ability to work under pressure and meet tight deadlines without compromising on quality.
• Strong communication and interpersonal skills and collaborative team spirit.
• Strong analytical and problem-solving skills.
• Professional Certificate/ Diploma/ Degree in Finance/ Accounting/ Business or equivalent.

Skills