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This job is a Payroll Team Lead position. You might like this job because it offers a great working culture, young and energetic environment, and provides benefits like birthday leave and dental coverage. As a Team Lead, you will supervise daily payroll activities, resolve payroll issues, and ensure compliance with policies and regulations.


Menara AIA, Jln Sultan Ismail 50250 Kuala Lumpur,


Job Description

Why join us?

  • Great working culture!
  • Young, energetic and fun learning organization!
  • Strategic location ~within walking distance to MRT and KL Monorail!
  • Birthday & Anniversary leave
  • Optical, Dental & Wellness Benefit provided

Job Description

  • Supervising daily payroll activities to ensure smooth execution by meeting quality and customer service indicators and accomplishing Service Level Agreements.
  • Monitors payroll schedules to ensure payrolls are allocated and processed on time.
  • Review and analyze data integration error and work with Onshore, IT or bank to resolve the issues on a timely basis.
  • Review and report for both Fixed pay and T&M wages transactions.
  • Monitors Group email accounts to ensure responsiveness to customers. 
  • Escalation point of first level support in resolution of payroll critical issues.
  • Ensuring customers are provided feedback in appropriate response timeframes in relation to payroll queries.
  • Serve as Subject Matter Expert (SME) for Payroll processes and train the team on all the processes transition to Malaysia.
  • Develop and ensure the Standard Operating Procedure is up to date and applied by the team.
  • Ensure compliance to Customer's policy and procedure and their country regulations, including JSOX.

Job Requirements

  • At least 6 years’ experience with minimum 3 years in SSC or BPO environment & people management experience.
  • Degree/ Diploma in Human Resource/ Business Administration or equivalent. 
  • Experience in Virtual Knowledge transfer for payroll services or system implementation.
  • Experience in working on Virtual Desktop Infrastructure (VDI) environment – Citrix.
  • Experience in payroll operations for Australia and New Zealand.
  • Exhibits strong payroll management expertise and command of relevant process flow, policies, procedure, and Australia basic Payroll requirements.
  • Proficient use of applicable technology and MS Office. 
  • Strong communication and interpersonal skills and collaborative team spirit. 
  • Strong analytical and problem-solving skills in leading the team for effective payroll delivery.


Payroll Processing
Team Leadership

Company Benefits

Unleash Your True Potential

We focus in your well-being so that you can be engaged and enjoy your work

Connecting the Hearts and Minds

We are getting people to understand that they’re going to have more flexibility, focus on getting the work done and allowing teams to feel like teams.

Greater Success

We are focusing on impact beyond outcomes. We are not just dealing with “the business,” but rather continuing to do what matters in the world.

Additional Info

Experience Level

8 - 10 Years of Experience

Career Level

Manager / Team Lead

Job Specialisation

HR Operations (Payroll, Admin, Office Management)


Payroll Team Lead (Support Australia Team)

Persol APAC Business Support Services Sdn Bhd


Menara AIA, Jln Sultan Ismail 50250 Kuala Lumpur,


This job is no longer available