Job Description

Why join us?

• Great working culture!
• Young, energetic and fun learning organization!
• Strategic location ~within walking distance to MRT and KL Monorail!
• Birthday & Anniversary leave
• Optical, Dental & Wellness Benefit provided

Job Description

• Supervising daily payroll activities to ensure smooth execution by meeting quality and customer service indicators and accomplishing Service Level Agreements.
• Monitors payroll schedules to ensure payrolls are allocated and processed on time.
• Review and analyze data integration error and work with Onshore, IT or bank to resolve the issues on a timely basis.
• Review and report for both Fixed pay and T&M wages transactions.
• Monitors Group email accounts to ensure responsiveness to customers. 
• Escalation point of first level support in resolution of payroll critical issues.
• Ensuring customers are provided feedback in appropriate response timeframes in relation to payroll queries.
• Serve as Subject Matter Expert (SME) for Payroll processes and train the team on all the processes transition to Malaysia.
• Develop and ensure the Standard Operating Procedure is up to date and applied by the team.
• Ensure compliance to Customer's policy and procedure and their country regulations, including JSOX.

Job Requirements

• At least 6 years’ experience with minimum 3 years in SSC or BPO environment & people management experience.
• Degree/ Diploma in Human Resource/ Business Administration or equivalent. 
• Experience in Virtual Knowledge transfer for payroll services or system implementation.
• Experience in working on Virtual Desktop Infrastructure (VDI) environment – Citrix.
• Experience in payroll operations for Australia and New Zealand.
• Exhibits strong payroll management expertise and command of relevant process flow, policies, procedure, and Australia basic Payroll requirements.
• Proficient use of applicable technology and MS Office. 
• Strong communication and interpersonal skills and collaborative team spirit. 
• Strong analytical and problem-solving skills in leading the team for effective payroll delivery.

Skills