Job Description

• Adheres to and supports the Company’s Vision and Values
• Displays a high commitment to improving customer service
• Achieves agreed objectives and accepts accountability for results
• Consistency in the delivery of established service standards
• Accurately record and disseminate messages and requests
• Competency displayed in the utilization of required technology
• Accurate dissemination of product knowledge
• Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster
• Fluent in Mandarin and Cantonese, well spoken English

Job Requirements

 Hotel Contact Centre with working experience in room reservation.
Or Fresh graduated candidates from faculty of hotel, travel & tourism in universities. Proficiency in written and spoken English, Chinese and Cantonese.
Language requirement for Agent, Contact Centre (顧客聯絡中心服務員):

College English Test (CET) – A minimum score of Achiever 60 or 425 is required.
a) For English Majors:
 

• Test: TEM-4 or TEM-8 (Test for English Majors - Band 4 or Band 8)
   
• Passing score: 60 out of 100
   
• b) For Non-English Majors:
   
• Test: CET-4 or CET-6 (College English Test - Band 4 or Band 6)
   
• Passing score: 425 out of 710
   
• IELTS – A minimum overall score of 6.0 or above.

Skills