Job Description

Job Description:

• Follow procedures to process new business/plan applications, enter detailed and accurate information, and create an account accordingly in the company's Software Tools.
• Perform and ensure the risks are assessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify, or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• Investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
• Liaise with the Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up on the request for a rider added from existing clients.
• Perform any incoming change requests.
• Apply operational guidelines to ensure compliance with company standards and policies.

Job Requirements

Requirements:

1. Open for fresh graduates (Degree holders) to apply!
2. Language Required: Mandarin & English
3. Candidates with at least 1 year of call centre working experience are welcome!
4. Willing to work on rotational shift if required

Skills