Job Description

• Attain/achieve a high level of service to customer.
• Meet the monthly sales plan fulfillment as defined by management.
• Meet the department benchmark such as attaining high GP, optimal stock turns and minimize payment delay from customers.
• Generate quotation/RFQ/web quote.
• Process order entry/delivery notes / invoices/credit notes.
• Handle rescheduling requests in accordance to company guidelines.
• Handle customer complaints such as RMA, Delivery issues and claims.
• Handle all customer requested forms/agreement/contracts.
• Ensure smooth and successful fulfillment of samples, catalogues and all marketing material.
• Generate benchmark/complaint reports on a regular basis.
• Joint customer visits with account owner as and when required.
• Actively involved and contribute in department meetings including taking meeting minutes.
• Participate in stocktaking activities organized by the company.
• Answering of phone calls within stipulated.
• Handle any Ad-hoc tasks that may be assigned as and when required.

Job Requirements

• Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred.
• Well-verse in the Excel formulas.
• Possess good customer service skills 
• Material planning or related experience will be an advantage. 
• Ability to work independently with persuasive, dynamic personality
• Motivated telephone marketing experience essential & independent, initiative, self-driven and able to work with all level & good time management and able to perform multi-task

Skills