AI-generated summary
beta
This job is a Customer Service Representative in the financial industry, working from home. You might like this job because you’ll help customers with their questions and concerns while offering solutions, all from the comfort of your home!
Job Description
- Attending all inbound calls and chats from customers.
- Respond to customers and inquiries by answering product and service questions.
- Provide accurate information on products and services to the customers.
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility.
- Ensure communication with customers and clients with clear and relevant information.
- Manage customers or client’s feedback and complaints in a professional manner.
- Perform post-case administration for future reference.
Job Requirements
- Minimum of Diploma holder with at least two (2) years of working experience in Call Centre / Customer Service
- Able to work on Rotational Shifts, Weekends, and Public Holidays.
- Have excellent communication in English (MUST).
- Enjoy people engagement and providing good advice and patience in dealing with complex problems.
- Good interpersonal and communication skills.
- Possess a pleasant and cheerful disposition.
Skills
Customer Service
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
PERSOLKELLY Malaysia
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong,...