Job Description

Job Responsibilities: 

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Job Requirements

Requirements: 

• Minimum of SPM education qualification
• Possessing 1+ year of customer service experience is preferred!
• Must have decent level of proficiency in Mandarin (Speak, Read & Type) (Cantonese is advantageous!). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients with good English skills (At least B1 Level and above)

Skills