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Operations Manager (Air Freight) (KLIA)

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This job is for an Operations Manager at KLIA, overseeing air freight tasks. You might like this job because you’ll lead a dedicated team, improve processes, and interact with customers, ensuring efficient and safe cargo handling.

RM 8K - RM 10K

Sepang, Selangor

Job Description

Summary:

This role is responsible for overseeing air freight operations at the KLIA branch, including team management, customer coordination, and cost control. The Branch Manager serves as the person in charge of overall branch operations.

1. Operations Management

  • Manage overall air freight operations at the KLIA branch.
  • Supervise and optimize workflows for cargo receipt, sorting, delivery, and documentation processes.
  • Ensure safety, quality, and on-time performance.
  • Communicate with on-site staff and provide guidance for operational improvements.

2. Team Management

  • Manage a team of approximately 15 staff.
  • Handle shift scheduling, work guidance, and performance evaluations.
  • Maintain team motivation and resolve operational issues.

3. Customer & Stakeholder Management

  • Coordinate and communicate with key customers.
  • Handle customer complaints, delivery schedule adjustments, and other operational issues.

4. Branch Administration

  • Manage branch costs and monitor expenditures.
  • Prepare monthly reports.
  • Report to and coordinate with Japanese Managing Director.

Job Requirements

 

  • At least 8 years of hands-on experience in air freight operations, including cargo receipt, sorting, delivery, and document processing.
  • Strong understanding of workflows and operational challenges, with the ability to apply experience to resolve issues and improve efficiency and quality.
  • At least 5 years of team management/leadership experience, managing 10–20 staff.
  • Experience in customer/stakeholder coordination and handling operational issues.
  • Owns personal transport.
  • Experience in branch administration/management, including cost control, monthly reporting, and performance monitoring.

Skills

Logistics Management
Operations
Transportation Management

Additional Info

Company Activity

Last active - few minutes ago

Career Level

Manager / Team Lead

Job Specialisation


Company Profile

PERSOLKELLY Malaysia-logo-image

PERSOLKELLY Malaysia

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.  Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.  Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong,...