Job Description

Formulation and Execution of Recruitment Strategies

• Develop short-term and mid-to-long-term recruitment strategies to ensure adequate staffing for store operations.
• Create recruitment plans that consider regional characteristics and seasonal factors (e.g., peak periods).
• Optimize replenishment plans based on turnover and retention rates.

Exploration and Optimization of Recruitment Channels

• Select and manage job advertisement platforms (e.g., JobStreet).
• Leverage various channels such as the company’s career website, social media, and employee referrals.
• Analyze recruitment costs and application effectiveness for continuous improvement.

Design and Improvement of the Recruitment Process

• Design and standardize the end-to-end recruitment process, from application to hiring.
• Select and enhance the recruitment management system.
• Establish resume screening and interview criteria; provide training for interviewers.

Data Analysis and KPI Management

• Visualize and improve KPIs such as number of applicants, interview pass rate, hiring rate, and retention rate.
• Report recruitment status by store and region.
• Conduct causal analysis to link resignation data with recruitment activities.

Collaboration with Other Departments and On-Site Teams

• Align staffing plans and hiring requirements with store and area managers.
• Coordinate with HQ teams including HR, training, and development.
• Manage negotiations with external partners such as recruitment and temp agencies, and advertising firms.

Employer Branding and Candidate Experience (CX) Improvement

• Strengthen corporate branding, especially to appeal to service crew candidates.
• Design a smooth applicant journey, including application form improvements and faster response times.

Support for Staffing and Shift Management

• Monitor staffing surpluses and shortages to support optimal staff allocation.
• Provide HQ guidelines for shift creation and promote the use of automated tools.
• Ensure proper labor hour tracking and management.

Coordination of Attendance and Payroll Management

• Design and improve attendance systems (e.g., timecards, IC card logging).
• Oversee operations for linking attendance data with payroll systems.
• Identify and address labor risks such as unpaid overtime or missed time logs.

Development and Communication of Work Rules and Labor Policies

• Establish work rules tailored to the diverse employment types in retail.
• Deliver labor-related training and manuals to on-site leaders (e.g., Store Managers, Team Leaders).
• Ensure compliance with updates to Malaysian labor laws.

Labor Relations and Workplace Issue Prevention

• Handle initial responses to common workplace issues (e.g., shift changes, harassment, discrepancies in working conditions).
• Implement preventive measures to foster a healthy working environment.

Enhancing Employee Engagement

• Design and implement retention initiatives, including employee satisfaction surveys and career development support.
• Develop internal communication strategies that engage frontline staff (e.g., Service Crew).
• Establish systems for stress checks and employee health management.

Job Requirements

• Japanese Language Proficiency JLPT N2 level or above.
• Minimum 3 years of HR experience in industries such as retail, service, or any sector involving multi-site operations or high-volume hiring.
• Hands-on experience with mass recruitment, including part-time hiring.
• Practical knowledge of the end-to-end recruitment process—from strategy development to execution.
• Experience in HR operations such as attendance management, labor compliance, and working hours monitoring.

Skills