Job Description

This position is a technical support role that works closely with the sales team to assist customers. It acts as a technical advisor, supporting customers with product selection, usage instructions, and troubleshooting. Approximately 70% of the work will be office-based, while the remaining 30% will involve accompanying the sales team on client visits.

Job Responsibilities:

Before Sales

• Provide product explanations and selection advice
• Support with technical calculations
• Respond to technical inquiries

During Sales

• Accompany sales staff on customer visits
• Conduct product demonstrations
• Deliver technical presentations

After Sales

• Address customer questions related to product issues or usage
• Troubleshoot problems
• Provide product training

Job Details:

• Manage existing customers and respond to inquiries from new customers regarding company products and services.
• Research, diagnose, troubleshoot, and resolve customer issues accurately and in a timely manner.
• Provide pre-sales technical assistance and product education through training sessions.
• Deliver after-sales support services and technical backup when required.
• Assist in the design of custom-made products, and prepare training and support materials for the sales team.
• Perform selection calculations to recommend suitable products.
• Prepare monthly reports to inform team leaders about customer needs and situations.
• Enter customer issues and requirements into the company system.
• Support marketing activities by participating in trade shows, conferences, and other events.
• Join sales visits and give technical presentations to demonstrate how products meet client needs.
• Collaborate with other members of the sales team and technical experts.
• Provide prompt and accurate feedback to customers.
• Occasional business trips to Kuala Lumpur and Johor may be required.

Key Deliverables:

• Increase the number of accounts and overall sales revenue.
• Submit timely sales reports and update customer information in the GCIS system, along with verbal reporting.
• Maintain high customer satisfaction to support long-term business relationships.
• Execute sales activities independently with minimal supervision.

Job Requirements

• Degree in Electronics, Mechanical Engineering, or Mechatronics.
• 1–2 years of working experience in technical service or technical sales.
• Background in industries such as mechanical, electrical, or automotive is preferred.
• Must possess a valid driver’s license and own vehicle.
• Fresh graduates are welcome to apply!

Skills