Job Description

Key Responsibilities

●Billing Execution & Accuracy: Ensure invoices are accurate, complete, correctly documented and billed on time

●Statutory & Compliance: Ensure billing complies with statutory and tax requirements across serviced markets

(including VAT and WHT), and which also aligns with our internal billing guidelines and policies.

●Query & Dispute Resolution: Act as the escalation point for billing queries raised by clients, Account Managers and

the Collections Lead, investigating discrepancies and resolving disputes.

●Standardisation & Quality Control: Continuously improve billing and collection processes and documentation across

the region. Review and QA the monthly billing outputs and collection practices

●Systems & Data Integrity: Ensure that the client and billing master data in Acumatica is accurate, including rate card

data, is up to date and ready for billing ahead of the upcoming billing period.

●Collections Execution: Driving timely payment of invoices and maintain strong, professional client relationships.

●Accounts Receivable & Ageing Management: Monitor AR ageing, prioritise long overdue balances and maintain a

clean, current book, protecting the strong overdue position the function has built.

●Cash Application: Ensure incoming payments are accurately and promptly allocated to client accounts; investigate and resolve unallocated cash and payment mismatches.

●Cash Flow Forecasting: Maintain accurate cash collection projections, based on DSO trends, clients promises to pay,

and other known variables. Analyse variances to forecasts and continue improving the accuracy.

●DSO Reduction: Drive initiatives to reduce DSO while preserving strong client relationships.

●Escalation & Bad Debt Management: Escalate at-risk accounts through the appropriate process and support

provisioning or write-off recommendations where required.

Job Requirements

Qualifications and Requirements

●Bachelor's degree in finance, accounting, or a related field (or equivalent experience).

●10+ years experience in billing and collections, ideally within a digital media or professional services environment.

●Experience with automated billing platforms and ERP systems; Exposure to GMP reseller billing is advantageous.

●Comfortable managing high invoice volumes across multiple currencies and markets

●Strong attention to detail and a control mindset

●Proven ability to quality-review both your own work and that of others

●Working knowledge of VAT/GST and withholding tax considerations across international markets.

●Experience with multiple currencies and cash forecasting is advantageous.

●A confident, professional communicator, comfortable holding firm but constructive conversations with clients. 

Skills