Job Description

"At Petron, we are not just in the business of oil, we are also in the business of fueling lives."

Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining, distribution, and retailing of world-class petroleum products contributes to the country’s growing energy needs in becoming a progressive nation.

As a progressive oil company in Malaysia, we aspire towards a sustainable energy-secured nation where everyone's journey is fueled by opportunities for meaningful experiences.

We are seeking dynamic & innovative individuals who have the drive to make a difference & are fueled to succeed!

This role plays a key part in delivering seamless, secure, and personalized digital experiences that strengthen customer engagement and drive loyalty growth. Lead Petron’s loyalty and digital engagement initiatives, ensuring strategic roadmap execution, seamless system integration, exceptional digital experience, and successful project delivery. Additionally, lead other Retail IT projects depending on their magnitude and strategic importance, while maintaining operational excellence, compliance, and customer trust.

Key Responsibilities

• Define and implement the roadmap for Petron’s loyalty technology ecosystem, including mobile apps, rewards engine and customer-facing interfaces
• Continuously enhance the Petron Miles program to improve scalability, innovation, and customer relevance
• Champion digital engagement through personalization, gamification, and mobile-first strategies

• Ensure data privacy, security, and compliance with local regulations (e.g., PDPA)

• Lead mobile and digital platform enhancements, ensuring high performance and usability
• Integrate loyalty with payment and fuelling systems for seamless customer journeys
• Collaborate with marketing and design teams to optimize UI/UX

• Manage loyalty system integration with payment gateways and marketing automation platforms
• Build and maintain APIs for real-time redemptions, offers and partner connectivity
• Drive migration to modular, scalable architectures

• Oversee external technology partners, from selection to performance management
• Evaluate and onboard new vendors to expand loyalty capabilities (e.g., AI, gamification)
• Ensure cost-effectiveness and service quality across all partners

• Enforce security best practices for all loyalty systems and data
• Collaborate with IT security to mitigate risks and conduct regular audits
• Maintain business continuity for critical platforms

• Ensure proper knowledge transfer through training programs for internal and external stakeholders and a smooth handover of completed projects to the Operations team.

• Lead a tech team including developers, analysts, architects, and QA professionals
• Work closely with Marketing, IT, and Operations to align platform goals with business needs
• Foster an agile, high-performance culture focused on fast, iterative delivery

• Bachelor’s degree in information technology or related studies.
• Minimum 15 years of experience digital technology or mobile-first platforms
• Strong understanding of loyalty technologies, customer data platforms (CDP), and system integration.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Familiarity with compliance standards, cybersecurity, and cloud-native architectures.
• Experience working with agile teams and managing external vendors.

Job Requirements