Providing discounts on products or services that company offers.

Employee Discounts

Bonus structures based on performance or company success are also a great incentive.

Bonus Opportunities

Collaborative and supportive work environment, where teamwork and open communication are valued. 

Positive Company Culture

Generous vacation days, sick leave, and personal days.

Paid Time Off

Training programs and professional development stipends.

Career Development and Learning Opportunities

Celebrate with team parties, customized gifts, or additional time off.

Work Anniversary Celebrations

PHONFIX SOLUTION SDN BHD

We are passionate about providing fast, reliable, and expert repair services for electronic devices. Headquartered in Kuala Lumpur, Malaysia, we have over 10 years of experience in offering top-notch repairs for phones, tablets, laptops, smartwatches, and headphones. Our team is driven by a commitment to excellence and a dedication to getting your gadgets back to perfect working order.
We offer a dynamic work environment where your skills and contributions are valued. If you’re someone who thrives in a fast-paced, hands-on role and enjoys solving complex technical challenges, we want you to be a part of our innovative team!

Join us Phonfix Solution Team

<ul>
<li>&nbsp;Growth Opportunities: Phonfix is more than just a job – it’s an opportunity to develop your career in a thriving, fast-growing company. We provide continuous learning and advancement opportunities for all our employees. &nbsp;</li>
<li>Supportive Work Environment: Work in a dynamic, friendly team where your contributions are valued. We encourage creativity and collaboration to achieve the best results. &nbsp;</li>
<li>Work with Technology: Be at the forefront of a booming industry and help our customers get their devices back to peak performance.</li>
</ul>

Why Work With Us?

<ul>
<li>Customer Interaction:</li>
<ul>
<li>Handle customer inquiries, complaints, and requests via phone, email, and in-person.&nbsp;</li>
<li>Provide timely and accurate information and solutions.&nbsp;</li>
<li>Escalate complex issues to appropriate personnel. </li>
</ul>
<li>Administrative Tasks:</li>
<ul>
<li>Manage customer databases and records.&nbsp;</li>
<li>Process orders, invoices, and other administrative documents.&nbsp;</li>
<li>Maintain accurate records and reports.&nbsp;</li>
<li>Handle data entry and filing. </li>
</ul>
<li>Problem Solving and Resolution:</li>
<ul>
<li>Identify and resolve customer issues efficiently and effectively.&nbsp;</li>
<li>Ensure customer satisfaction with products or services.&nbsp;</li>
<li>Provide feedback on customer service processes to improve efficiency. </li>
</ul>
<li>Communication:</li>
<ul>
<li>Communicate effectively with customers, colleagues, and supervisors.&nbsp;</li>
<li>Maintain a professional and positive demeanor in all interactions. </li>
</ul>
<li>Other Duties:</li>
<ul>
<li>Attend to walk-in customers and provide good customer service.&nbsp;</li>
<li>Liaise and coordinate between vendors.&nbsp;</li>
<li>Manage after-sales service.&nbsp;</li>
<li>Generate invoices, quotes, and purchase orders.&nbsp;</li>
<li>Any other ad hoc and administration duties as assigned.&nbsp;</li>
</ul>
</ul>

This job is about helping customers with their questions and concerns, whether over the phone or in-person. You might like this job because you’ll solve problems, keep records tidy, and work with a friendly team to ensure everyone leaves happy!

Microsoft Excel

Microsoft Word

Canva (Software)

Instant Messaging

Office Administration

Customer Relationship Management

Customer Service

Administrative Support

Business Administration




-Customer      Interaction:



-Handle customer inquiries, complaints, and requests via phone, email, and in-person. 


-Provide timely and accurate information and solutions. 


-Escalate complex issues to appropriate personnel. 




-Administrative Tasks:



-Manage customer databases and records. 


-Process orders, invoices, and other administrative documents. 


-Maintain accurate records and reports. 


-Handle data entry and filing. 




-Problem Solving and Re...

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