Client Relations Specialist - Cantonese & Mandarin Speaker
Photobook Worldwide
Job Description
Responsibilities:
- Attend to customer walk-ins and incoming customer calls.
- Handles customers concerns specifically related to their experience with the Company's products and support.
- Ensure effective handling of customer queries on company's products, handling of complains and related correspondence.
- Demonstrate keen interest to find out the real needs of the customers and help resolve their problems.
- Work with the team leads when necessary, to resolve the customers concerns.
- Responsible in handling emails / live chat online and on marketplaces.
Job Requirements
- Candidate must possess at least a Diploma or Degree in any field
- Able to converse and correspond in English. Cantonese & Mandarin speakers are a must.
- Minimum 1 year experience in customer service preferred
- Excellent communication skills, on the telephone or in writing.
- Very patient in handling concerns from different types of customers
- Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities
- Good task management and cross-functional team coordination skills
- Ability to think work as part of a team, to integrate with others and to show personal initiative
- Results-oriented, career-minded, hard-working, focused, and team-oriented player
- Strong analytical and problem-solving skills
- Has the initiative and the ability to offer new ideas
- Strong knowledge of customer care processes and techniques
- Dedication to providing exceptional customer service
Company Benefits
Internal Staff Credits
Not enough money to buy our products? Fret not, we provide you internal staff credits / staff discounts annually for you to shop for all our products.
Group Hospitalization & Surgical Benefits
We care ALOT for our employee's well-being and health so we got you covered!
Free Breakfast
Free breakfast provided every Tuesday / Wednesday for you hungry monsters with a menu change every week.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service
Client Relations Specialist - Cantonese & Mandarin Speaker
Undisclosed
Bangsar South
Full-Time
This job is no longer available