Job Description

Company Overview

At Pickle Social Club (PSC), we’re redefining wellness through sport, community, and unforgettable experiences – with pickleball at the heart of it all. 

As part of WFH Holding Co., PSC works alongside TRIBE, Strong, and Sync Social Club to create spaces where wellness, social connection, and experiences thrive. Together, we’re creating spaces for how people connect, move, and feel their best.

If you’re passionate about joining a purpose-driven team that’s reimagining fitness and wellness in Malaysia and beyond – we’d love to meet you.

Job Overview
As the General Manager, you will oversee the day-to-day operations, ensuring smooth coordination across departments and the successful execution of events, programmes, and key initiatives. You’ll act as the central link between departments, keeping projects on track, improving workflows, and maintaining high service standards. This role is hands-on, dynamic, and essential to driving operational efficiency, team alignment, and a strong organisational culture. 

Job Roles & Responsibilities

• Strategic Planning & Performance Management
• Provide strategic direction to the team, establish and accomplish business objectives and leadership to ensure factors / standards / brand identity is achieved.
• Partner and engage closely with the executive team to identify and frame strategic priorities, conduct analysis and develop recommendations, drive decision making and achieve meaningful and influential business impact.
• Assist with the development of business plans and share insights with the management and key stakeholders.
• Drive and accomplish objectives by establishing plans, performing budgeting, measuring results, allocating resources, reviewing progress, making mid-course corrections, etc.
• Oversee the performance of various departments in alignment with strategic goals, ensuring operational excellence.
• Implement strategic goals with cross-functional teams across the company, ensuring departments are fully engaged with overarching strategic objectives.
• Systems & Process Improvement
• Assess, refine, and implement operational systems and SOPs to enhance efficiency and ensure long-term scalability. 
• Identify gaps in existing procedures and introduce new workflows that improve service delivery and internal coordination. 
• Develop a structured approach for monitoring operational performance through clear KPIs and reporting mechanisms. 
• Oversee and enhance policies related to scheduling, bookings, cancellations and service standards. 
• People & Team Management
• Oversee team performance across operations and customer service, ensuring accountability and efficiency. 
• Work closely with department leads to identify training needs, create structured development plans and improve team performance. 
• Implement and enforce policies related to team structure, job roles and performance evaluation. 
• Foster a positive, goal-driven work culture with clear expectations and career progression opportunities. 
• Cross-Departmental Coordination
• Act as the main liaison between marketing, operations, and programme teams to align major campaigns, product launches and key initiatives. 
• Oversee the execution of large-scale initiatives, ensuring that all departments are aligned and working towards a common goal. 
• Facilitate weekly/monthly strategy meetings to track progress, resolve bottlenecks and drive efficiency across teams. 
• Major Campaigns & Strategic Initiatives
• Lead the planning and execution of major club initiatives, including tournaments, partnerships and social programmes. 
• Ensure seamless execution of large-scale events by providing strategic oversight and team coordination rather than handling day-to-day logistics. 
• Policy & Governance Enhancement
• Develop and update club-wide policies, including operational guidelines, service standards and internal procedures. 
• Ensure policies align with business objectives, industry best practices and customer expectations. 
• Introduce a structured incident resolution and escalation framework to handle internal and customer-related concerns effectively. 

Why You’ll Love Working With Us

• Exclusive Experience: Join one of Malaysia’s fastest-growing boutique sports and fitness brands and be part of a vibrant, pioneering community.
• Embrace Growth: Access opportunities for professional and personal development here as we expand our business into new markets and regions.
• Bonus & Rewards: We recognise and reward contributions and a positive attitude with bonuses and incentives.
• Build Connections: Form a network of the best people here and Build valuable connections.
• Wellness Benefits: Stay active with free pickleball group lessons at Pickle Social Club, fitness classes at TRIBE (our sister brand), and access to our upcoming new wellness brand offerings.
• Exclusive Discounts: Enjoy special pricing on in-house merchandise, fitness packages, and products from our affiliate partners.  

Job Requirements

Job Requirements

• Bachelor’s Degree in Administration, Hospitality, Management, or a related field.
• 4 to 6 years of experience and proven track record in business operations, performance management, or a similar leadership role. 
• Experience in hospitality, events, lifestyle brands, or customer service-driven industries is a plus.
• Excellent written and verbal communication skills in English.
• Strong organisational and project management skills, with the ability to manage multiple priorities. 
• Excellent communication and interpersonal skills to work effectively across departments and with external partners. 
• Problem-solving mindset with a focus on efficiency, service quality, and continuous improvement. 

Skills