Job Description

About the Role
We’re looking for a reliable, detail-oriented and proactive Operations Admin Executive to support our daily business operations across both Baby Diapers and FMCG product lines. You will play a key role in ensuring smooth day-to-day operations, coordinating stock movement, managing documentation, and handling customer enquiries across multiple online platforms. Rapid growth pathway with the chance to lead your own team soon.

If you enjoy a hands-on, fast-moving working environment and love keeping things organised, this role is for you!

Key Responsibilities

📌 Operations & Admin Support

• Handle daily administrative tasks including recording daily sales, managing purchase orders, preparing invoices, DOs, POs, and agreements.
• Ensure all client and agreement details are accurate, complete, and correctly recorded.
• Maintain proper filing, documentation, and recordkeeping for all business operations.
• Support sourcing needs such as comparing logistics providers, gathering quotations, lead times and relevant documents.

📦 Inventory & Logistics Coordination

• Coordinate stock movement with related companies, clients, and fulfilment centres.
• Track inventory levels, manage restocking, and arrange deliveries via Lalamove or other logistics partners.
• Visit the main warehouse when required (driving licence essential).

🛒 E-Commerce & Customer Support

• Manage online platforms (Lazada, Shopee, TikTok Shop, official website) — ensuring product listings, descriptions and images are always up to date.
• Ensure fulfilment centre dispatches orders on time and resolve any issues such as wrong sizes dispatched or mixed orders.
• Handle customer enquiries, after-sales service, complaints, and requests via WhatsApp or online channels.
• Assist customers/clients and coordinate with internal teams to ensure their needs are met.

📣 Marketing Support

• Send promotional blasts to customers and clients when required.

Job Requirements

• Minimum 1–2 years’ experience in administration or operations.
• Requires strong independence, self-direction, and problem-solving skills
• Proficient in Microsoft Excel, Word, Google Sheets; willing to learn AutoCount.
• Strong attention to detail and accuracy.
• Able to multitask, work independently and manage time effectively.
• Friendly communication style with a strong customer-service mindset.
• Must hold a valid driving licence.

Skills