Job Description

About the Role
We’re looking for a reliable, detail-oriented and proactive Operations Admin Executive to support our daily business operations across both Baby Diapers and FMCG product lines. You will play a key role in ensuring smooth day-to-day operations, coordinating stock movement, managing documentation, and handling customer enquiries across multiple online platforms. Rapid growth pathway with the chance to lead your own team soon.

If you enjoy a hands-on, fast-moving working environment and love keeping things organised, this role is for you!

Key Responsibilities

📌 Operations & Admin Support

• Handle daily administrative tasks including recording daily sales, managing purchase orders, preparing invoices, DOs, POs, and agreements.
• Ensure all client and agreement details are accurate, complete, and correctly recorded.
• Maintain proper filing, documentation, and recordkeeping for all business operations.
• Support sourcing needs such as comparing logistics providers, gathering quotations, lead times and relevant documents.

📦 Inventory & Logistics Coordination

• Coordinate stock movement with related companies, clients, and fulfilment centres.
• Track inventory levels, manage restocking, and arrange deliveries via Lalamove or other logistics partners.
• Visit the main warehouse when required (driving licence essential).

🛒 E-Commerce & Customer Support

• Manage online platforms (Lazada, Shopee, TikTok Shop, official website) — ensuring product listings, descriptions and images are always up to date.
• Ensure fulfilment centre dispatches orders on time and resolve any issues such as wrong sizes dispatched or mixed orders.
• Handle customer enquiries, after-sales service, complaints, and requests via WhatsApp or online channels.
• Assist customers/clients and coordinate with internal teams to ensure their needs are met.

📣 Marketing Support

• Send promotional blasts to customers and clients when required.
  

职位简介 (About the Role)

我们正在寻找一位可靠、细心且积极主动的 营运行政执行员 (Operations Admin Executive)，以支持我们婴儿纸尿裤及快消品 (FMCG) 产品线的日常业务。您将在确保业务顺畅运行、协调库存流动、管理文件以及处理各大电商平台的客户咨询方面发挥关键作用。公司正处于快速增长阶段，表现优异者将有机会在短期内晋升并带领自己的团队。 如果您喜欢亲力亲为、快节奏的工作环境，并且擅长保持事物井然有序，那么这个职位非常适合您！

主要职责 (Key Responsibilities)

📌 营运与行政支持 (Operations & Admin Support)

• 处理日常行政事务，包括记录每日销售额、管理采购订单、准备发票 (Invoices)、交货单 (DOs)、采购单 (POs) 及合同协议。
• 确保所有客户资料和协议条款准确、完整且记录无误。
• 负责所有业务运营文件的妥善存档、记录与管理。
• 支持采购需求，如对比物流供应商、收集报价、了解交期 (Lead times) 及整理相关文件。

📦 库存与物流协调 (Inventory & Logistics Coordination)

• 与关联公司、客户及履行中心 (Fulfilment Centres) 协调库存调动。
• 追踪库存水平，管理补货事宜，并安排 Lalamove 或其他物流合作伙伴进行配送。
• 根据需要前往主仓库（需持有驾驶执照）。

🛒 电商与客户支持 (E-Commerce & Customer Support)

• 管理各大电商平台（Lazada, Shopee, TikTok Shop 及官方网站），确保产品上架信息、描述和图片始终保持最新。
• 确保履行中心准时发货，并解决如尺码发错或订单混淆等问题。
• 通过 WhatsApp 或线上渠道处理客户咨询、售后服务、投诉及特殊需求。
• 协助客户/准客户并与内部团队协调，以确保满足其需求。

📣 营销支持 (Marketing Support)

• 根据需要向客户和准客户发送促销信息。

Job Requirements

• Minimum 1–2 years’ experience in administration or operations.
• Requires strong independence, self-direction, and problem-solving skills
• Proficient in Microsoft Excel, Word, Google Sheets; willing to learn AutoCount.
• Strong attention to detail and accuracy.
• Able to multitask, work independently and manage time effectively.
• Friendly communication style with a strong customer-service mindset.
• Must hold a valid driving licence.

任职要求 (Requirements)

• 工作经验： 具备至少 1 至 2 年的行政或营运相关工作经验。
• 个人特质： 具备极强的独立性、自我驱动力以及解决问题的能力。
• 软件技能： 熟练使用 Microsoft Excel、Word 和 Google Sheets；并愿意学习使用 AutoCount 软件。
• 工作态度： 极度细心，注重细节并确保数据准确性。
• 工作能力： 能够同时处理多项任务（Multitask），独立工作并有效地进行时间管理。
• 沟通能力： 拥有亲切的沟通风格，并具备强烈的客户服务意识。
• 其他要求： 必须持有有效的驾驶执照。

Skills