Job Description

Join us:

Ready to learn retail the smart way? We're Pinglobal Sdn Bhd, a local media and marketing team that connects brands to people through in-store experiences and promotional retail. You will enjoy working with us at Pinglobal Sdn Bhd where every day you help present products clearly and help customers find what they need.

Role purpose

This role is the backbone of our on-ground retail operations. You will keep the shop running smoothly, support store routines, and make sure customers leave informed and satisfied.

Your Growth & Impact

• Develop practical retail skills by managing point-of-sale tasks and stock cycles, building a strong foundation for retail leadership.
• Expand your network through regular contact with customers, suppliers, and our marketing team, useful for future roles in sales or merchandising.
• Improve technical ability by using POS systems and basic inventory software, which boosts your employability in retail technology roles.
• Strengthen your sales track record with measurable daily targets, making it easier to move into senior seller roles.
• Gain customer-facing experience that prepares you for supervisory tasks and team coordination.

Job Requirements

Responsibilities

Customer Service & Sales

• Welcome customers, explain product features, and answer questions in a friendly, patient manner.
• Drive sales by suggesting relevant products and following simple upsell techniques that fit customer needs.
• Handle returns and exchanges according to company policy, maintaining professional responsibility and respect.
• Collect customer feedback and pass useful insights to the marketing team for campaign improvements.

Store Operations

• Operate the point-of-sale system accurately, process payments, and balance the cash drawer at shift end.
• Receive deliveries, check invoices, and update stock records using basic inventory tools or spreadsheets.
• Set up displays and ensure merchandise is neat and priced correctly to support conversion.
• Perform daily opening and closing checks to keep the store safe and presentable.

Teamwork & Reporting

• Coordinate with the store manager and marketing colleagues to execute promotions and briefings.
• Complete short shift reports and log incidents so the team stays informed and compliant.
• Help train new hires on routine tasks and share practical tips to improve store performance.
• Follow health, safety, and loss-prevention procedures to protect team and stock.

Requirements

Qualifications & Experience

• Minimum 2 years of retail or customer-facing experience, ideally in media, marketing, or consumer goods.
• Completed secondary education or equivalent; certificate in retail or sales is a plus but not required.
• Proven track record handling sales targets and daily cashier responsibilities.

Hard Skills & Knowledge

• Comfortable using POS systems and handling cash accurately, with basic reconciliation skills.
• Familiar with stock management practices and comfortable using spreadsheets or simple inventory software.
• Good product knowledge and the ability to learn new product lines quickly.
• Basic understanding of retail merchandising and price labeling standards.

Soft Skills & Qualities

• Strong communication and interpersonal skills, able to build rapport with customers and colleagues.
• Reliable, punctual, and responsible with clear professional responsibility in daily tasks.
• Problem solving mindset to handle customer issues calmly and escalate when needed.
• Positive attitude, willingness to learn, and ability to work flexible shifts including weekends.

Skills