Job Description

Job Summary

Love retail and live experiences? working with us at Pinnacle Odyssey Sdn. Bhd., you will be at the centre of a high-energy paint-blast attraction that turns ordinary days into memorable outings for families, schools and corporate teams, and you will help shape how guests move through our space from arrival to exit. Our small, hands-on team cares about safety, clean presentation and retail displays that boost guest satisfaction, and we give every person room to own part of the experience while we train and support them.

As a Retail Operations Executive you will be the Builder: you will design and scale outlet standards, merchandise layouts and event flow to support larger groups and seasonal promotions. Your focus is creating repeatable, guest-first processes that keep service consistent and safe.

Your Growth & Impact

• Elevate operational skills by owning daily outlet performance, cashier reconciliation and inventory control. Gain clear wins as you streamline routines and reduce errors.
• Expand event coordination experience by planning and executing team-building and holiday activations with sales and marketing. Learn to balance guest experience with operational constraints in real scenarios.
• Strengthen leadership ability by coaching and cross-training front-line staff and stepping in during busy shifts. Build a record of people development that supports promotion into outlet or regional roles.
• Deepen customer service expertise through hands-on guest engagement, group management and conflict resolution. Improve your ability to keep visits calm, safe and enjoyable under pressure.
• Broaden technical and vendor management skills using POS systems, basic equipment troubleshooting and supplier coordination. Collect practical, transferable skills that are valued across retail and attractions operations.

Job Requirements

Requirements

Qualifications & Experience

• Bachelor's degree in Hospitality or related field is a plus, or equivalent hands-on experience managing retail attractions or high-volume outlets.
• Experience organising or supporting team-building, corporate events or holiday activations is advantageous.
• Proven track record of working in fast-paced guest environments where safety and presentation matter.
• Evidence of supervising or coaching front-line staff is preferred.

Hard Skills & Knowledge

• Comfortable with POS systems, cash reconciliation and basic stock control procedures.
• Able to perform basic equipment troubleshooting and liaise with vendors for repairs and supplies.
• Quick to learn new software and devices, with a practical approach to resolving technical hiccups.
• Familiarity with retail merchandising and outlet layout principles that support traffic flow and product visibility.

Soft Skills & Qualities

• Strong communication in English; Mandarin is an added advantage for serving diverse guests.
• Friendly, hands-on and adaptable to a playful, energetic environment like a paint-blast attraction.
• Good interpersonal and conflict-resolution skills to manage groups and calm tense situations.
• Self-motivated with a sense of urgency and the ability to work independently while contributing to a small team.

Skills