Job Description

WE ARE HIRING | FRONT OF HOUSE TEAM

PITZBURG KITCHEN — NON-HALAL

Petaling Jaya, Selangor
Full-Time | Malaysian Candidates
RM1,700 – RM2,500 per month

BUILD YOUR CAREER WITH US

We’re looking for passionate, reliable, and service-minded people to join the team at Pitzburg Kitchen.

This is an opportunity for hospitality professionals who want to build their skills, take on greater responsibility, and grow with the team.

We welcome applications from candidates with relevant F&B experience, as well as strong service-minded individuals who are ready to learn.

POSITIONS AVAILABLE

Depending on your experience and suitability, you may be considered for:

• Captain — Front of House
• Service Crew
• Other FOH opportunities based on experience and business needs

Successful candidates will be placed according to experience, skills, performance, and role suitability.

CAPTAIN — FRONT OF HOUSE

For our Captain position, we’re looking for candidates with 1–2+ years of F&B or hospitality experience, preferably in a senior FOH or supervisory role.

You should be confident working in a busy restaurant environment and comfortable leading and supporting a team during service.

WHAT YOU’LL DO

FOH Leadership

• Lead and support the FOH team to ensure smooth and efficient service.
• Guide, coach, and monitor team performance throughout the shift.
• Assist with onboarding and training new team members.

Guest Experience

• Welcome guests warmly and provide attentive, personalised service.
• Handle guest requests, enquiries, feedback and complaints professionally.
• Ensure a positive dining experience from arrival to departure.

Floor & Service Management

• Manage table assignments, seating flow, reservations and waitlists.
• Coordinate servers, hosts, bar, kitchen and management during service.
• Monitor staff workload and ensure smooth floor operations.
• Ensure food and beverages are delivered accurately and promptly.

Order & Table Service

• Accurately take and process food and beverage orders.
• Communicate dietary requirements and special requests clearly.
• Check guest satisfaction and respond to service needs.
• Manage multiple tables and priorities during busy periods.

Operations

• Oversee opening and closing procedures.
• Ensure dining and service areas are clean, organised and ready for service.
• Monitor FOH stock, supplies, and station readiness.
• Complete restocking, table resets, and other operational duties.
• Escalate major operational issues to management when required.

Sales & Menu Knowledge

• Encourage appropriate upselling.
• Maintain strong knowledge of the menu, promotions and products.
• Ensure team members are also knowledgeable and confident when serving guests.

WHO WE’RE LOOKING FOR

For the Captain FOH position, you should have:

• 1–2+ years of F&B / hospitality experience preferred.
• Strong leadership and communication skills.
• Confidence managing a team during busy service periods.
• Good knowledge of FOH operations and service standards.
• Strong guest relations and problem-solving skills.
• Ability to train, motivate, and support team members.
• Knowledge of food safety, hygiene, and sanitation standards.
• Good English communication skills.
• Mandarin/Chinese language ability is an advantage.
• Positive, professional, and customer-focused attitude.
• Punctual, reliable, organised, and responsible.
• Good personal hygiene and professional appearance.
• F&B certifications and valid typhoid vaccination are an advantage/requirement where applicable.
• Willingness to work shifts, weekends, and public holidays.

FOR SERVICE CREW

You should be:

• Friendly and comfortable interacting with guests.
• Willing to learn and follow service standards.
• Able to work efficiently as part of a team.
• Reliable, punctual, and responsible.
• Comfortable working in a fast-paced restaurant environment.
• Able to maintain cleanliness, hygiene, and professional service standards.
• Willing to work shifts, weekends, and public holidays.

Previous F&B experience is an advantage, but attitude, willingness to learn, and reliability matter to us.

WHAT YOU’LL GET

• Salary: RM1,700 – RM2,500 per month, depending on experience and role.
• EPF & SOCSO
• Overtime Pay
• Staff Meals
• Basic Medical Coverage
• Training & Career Development Opportunities
• 13th-Month Bonus
• Opportunity for Career Progression

Probation Period: 6 months

MORE THAN JUST A SERVICE JOB

Hospitality is not simply about taking orders.

It’s about reading the room, communicating with your team, solving problems under pressure and making guests want to come back.

At Pitzburg Kitchen, we’re looking for people who are ready to take ownership, develop their skills and grow with the team.

Whether you’re an experienced FOH professional or ready to take your next step in F&B, we’d like to hear from you.

READY TO JOIN US?

• Work Location: No. 622A, Level 1, Jalan 17/8 Seksyen 17, 46400 Petaling Jaya, Selangor
• Work arrangement: In person
• Eligibility: Malaysian candidates

JOIN THE PITZBURG KITCHEN TEAM

If you’re dependable, service-minded, and ready to grow, we want to meet you.

Contact us at:

• Please complete the following application form with the information available to you : https://drive.google.com/file/d/1hhJ5Gs4l8GQgCUuVTowF4uU0F-mNWfDt/view?usp=sharing
• Send your resume, cv & application form via email to pitzburg.kitchen@gmail.com

Pay: RM1,700.00 - RM2,500.00 per month

Work Location: In person

Job Requirements

• As a Builder for our front-of-house, you will help create consistent service routines and scale a dependable guest experience from seating to checkout. In Service Crew or Captain roles you will set shift rhythms, coach and guide teammates, keep orders accurate, and manage seating flow, reservations and waitlists during busy periods. 
• Success means calm, organised shifts, happy guests and a team that can run smooth services with minimal escalation.
• You will collaborate closely with kitchen staff, bar teammates and management, using tools like the POS, reservation lists, station checklists and basic stock tracking.
• Typical shift duties include opening and closing procedures, restocking, table resets, taking and processing orders, and professionally handling guest enquiries and feedback. 
• Placement into Captain or Crew roles is based on experience, attitude and on-shift performance, and we provide training and clear progression paths for candidates who grow with us.

Your Growth & Impact

• Advance your leadership skills by running shifts as Captain, managing team assignments and handling on-the-spot coaching. Receive practical feedback to improve supervision and communication.
• Learn practical service operations including POS handling, reservation management, order communication and simple stock checks. Gain hands-on experience coordinating directly with kitchen and bar teams.
• Build a stronger hospitality CV with clear progression opportunities from Crew to Captain and beyond. Attend regular training sessions and mentoring that prepare you for senior FOH responsibility.
• Sharpen guest service skills through daily interactions with diverse customers and real-time problem solving. Practice turning feedback into positive repeat visits.
• Connect with a close-knit team that values reliability and steady skill growth. Grow confidence, professional references and a network of regular customers.

Skills