Job Description

We are seeking an outgoing and insightful Client Relations Intern to join the Client Relations Team (Malaysia) of our digital marketing brand, shakalakaa. As a Client Relations Intern at shakalakaa, you will be empowered to advise potential clients on our range of services and demonstrate how we can enhance their business. You will engage with prospects, understand their needs, and effectively communicate the value of our digital marketing solutions.

Job Overview

Brand: shakalakaa (https://shakalakaa.my)

Department: Client Relations (Malaysia)

Job Type: Internship

Job Mode: Hybrid (up to 10 days monthly in office)

Working Days: Monday to Friday, or Friday to Tuesday, excluding public holidays

Working Hours: 10:00 AM to 7:00 PM

Working Location (if required to be in office): Cheras Business Centre, Kuala Lumpur

How to Apply?

Submit an application on Hiredly. If you are shortlisted, you will be contacted via email within 4 weeks and will be invited to an online interview.

Key Responsibilities

• Engage with potential clients to understand their business goals and challenges via various contact channels.
• Provide expert advice on the range of digital marketing services offered by the agency.
• Effectively communicate the value and benefits of our solutions to prospective clients.
• Build and maintain strong client relationships through regular communication and follow-ups.
• Coordinate with internal teams for scheduling calls or meet-up with potential clients.
• Collaborate with the Social Media Team to develop persuasive and customized client proposals, and to encourage conversions.
• Conduct market research to stay informed about industry trends and competitor offerings.
• Assist in the design and development of marketing materials and presentations for client meetings.
• Work closely with internal teams to ensure the successful onboarding of new clients.
• Track and report on client interactions, feedback, and conversion rates.
• Continuously update and expand knowledge of the agency's services and digital marketing trends.
• Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner.
• Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction.

Job Benefits

• Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing campaigns. 
• Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies.
• Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space.
• Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses.
• Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships.
• Be recognized and rewarded for outstanding performance with monthly performance bonuses.
• Hybrid work model that allows you to work remotely on most days.
• Monthly transport allowance.
• Paid and medical leaves entitlement.
• Full-time career advancement opportunities.

Job Requirements

• Candidates with no relevant experience are welcomed. Working experience in customer service and/or in the digital marketing field is an added advantage.
• Keen understanding of the latest social media trends and emerging platforms.
• Knowledge, experience and skills on digital marketing, specifically on Facebook, Instagram and TikTok ads are added advantages.
• Knowledge, experience and skills on graphics design, photo and video editing, and the use of Adobe products are added advantages.
• Minimum SPM holder for Malaysians or any equivalent for non-Malaysians. Students or graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage.
• Strong communication skills to collaborate with a cross-functional team.
• Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail.
• Able to work under pressure in a fast paced environment.
• Proficient in both spoken and written English AND Mandarin. Malay is an added advantage.
• An intern period of a minimum of three months or above is preferable.

Skills