Job Description

•  Handle customer complaints, provide appropriate solutions and alternatives within stipulated time, follow-up to ensure resolution.
•  To answer Helpdesk telephone promptly.
•  Guide merchant to use/troubleshoot terminal.
•  Follow communication procedures, guidelines and policies. Take the extra mile to engage with merchants.
•  Answer merchant/acquirer inquiries via phone, WhatsApp & email.
•  Update merchant records in our system and helpdesk team, including notes on interactions.
•  Pitch ideas for improving customer care.
•  24/7 services: Compulsory to answer all calls including after office hours, during weekends and/or public holidays.
•  To support Operation Team and to assist any other ad-hoc tasks, as and when is assigned by immediate superior.

Job Requirements

• SPM/Diploma with experience as Customer Service Representative. 
• Fresh graduates are encouraged to apply.  
• Good team player and able to communicate at all levels. 
• Able to multitask and work with minimum supervision. 
• Good command of English, Bahasa Malaysia, and Chinese would be an advantage. 
• Able to handle and manage work related pressure. 

Skills