Job Description

Inventory Management:

• Supervise inventory control procedures to maintain accurate stock levels.
• Monitor stock turnover rates and implement strategies to reduce excess inventory.
• Collaborate with suppliers and the purchasing team to ensure timely stock replenishment.
• Develop and enforce loss prevention strategies to minimize shrinkage.

Store Layout and Visual Merchandising:

• Analyze customer traffic patterns and optimize store layout for enhanced shopping experiences.
• Work closely with the visual merchandising team to create appealing product displays that drive sales.
• Ensure that signage and pricing information are accurate and updated regularly.

Team Leadership and Development:

• Recruit, train, and manage store staff, including sales associates, cashiers, and operational support personnel.
• Create and manage employee schedules, ensuring adequate coverage during peak periods.
• Conduct regular performance reviews, provide feedback, and facilitate training to enhance staff capabilities.

Customer Service Excellence:

• Lead by example in delivering exceptional customer service and resolving escalated customer inquiries or issues.
• Develop and implement customer service training programs to maintain high service standards.
• Foster a customer-centric culture among store staff.

Financial Management:

• Monitor daily sales, expenses, and budgets to ensure the store meets its financial targets.
• Analyze sales data and market trends to identify opportunities for revenue growth.
• Prepare and present financial reports to senior management.

Health and Safety Compliance:

• Ensure the store complies with all relevant health and safety regulations.
• Develop and implement safety protocols and procedures to protect employees and customers.
• Conduct regular safety audits and training sessions.

Job Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field 
• Proven track record of success as an Operations Manager in the retail industry.
• Strong leadership, team management, and interpersonal skills.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in inventory management software and point-of-sale systems.
• Excellent communication and presentation skills.
• In-depth knowledge of retail industry trends and consumer behaviour.

Skills

Company Benefits

Additional Info