Job Description

Pounce is a creative transformation agency combining strategy, creative and technology across Australia, Malaysia and beyond. The Senior Account Manager will own a portfolio of clients as a trusted partner, translate business challenges into actionable briefs, lead cross-functional teams to deliver projects on time and on brief, and drive account growth and commercial outcomes.

Job Requirements

Responsibilities

• Own and manage relationships across a portfolio of clients, acting as their trusted day-to-day strategic partner.
• Develop deep understanding of each client's business, industry, objectives and challenges.
• Lead client meetings, work-in-progress discussions and strategic conversations.
• Translate client conversations into clear, comprehensive and actionable creative and production briefs.
• Ensure internal teams have the context, information and direction required to deliver successfully.
• Take ownership of client deliverables to ensure projects are delivered on time, on brief and within approved scope.
• Lead regular internal WIP meetings, monitor project progress, resolve issues and maintain accurate project documentation in Asana and other systems.
• Manage budgets, scope changes and resource allocations; identify opportunities to grow accounts and support account profitability.
• Work collaboratively with creative, content, performance, UX/UI, development and AI teams; provide direction, feedback and decisions.

Essential Qualifications & Skills

• 4-8+ years of experience in account management or client services, ideally within an integrated creative, digital or marketing agency.
• Proven experience managing multiple client accounts and complex projects independently.
• Strong understanding of digital, creative production, branding, websites and integrated campaigns.
• Demonstrated ability to develop clear, actionable briefs and strategic recommendations.
• Excellent stakeholder management skills, including managing timelines, budgets, scope and stakeholder expectations.
• Strong commercial awareness and experience identifying account growth opportunities.
• Exceptional written and verbal English communication skills; confident presenting to clients and stakeholders.
• Experience using project management tools such as Asana, Monday.com or similar platforms.

Nice to Have

• Experience managing Australian or international clients.
• Exposure to AI, marketing automation or digital transformation projects.
• Experience with CRM platforms such as HubSpot or GoHighLevel.
• Understanding of UX/UI, website development and performance marketing.
• Experience supporting new business pitches and proposals.

Skills