Job Description
FFM Berhad, Sungai Buloh
Summary
This is a sales role that encompasses mostly field work from securing sales to handling payment collections for the animal feed and raw materials division. This person will develop new customers as well as maintain existing customer relationships.
Responsibilities
- Sustain and grow business relationships with existing customers while developing new customers in the feed and raw materials segments.
- Service customers by taking orders, recommending product solutions, handling complaints, and routine visits to maintain strong business rapport.
- Coordinate with other sales personnel, order processing team, sales coordinators, and production teams to fulfil customers’ orders.
- Relay customer concerns and quality issues to the technical team for improvements while providing solutions and support to customers.
- Handle and monitor payment collections and credit control by following up with customers and the accounts team.
- Stay informed of industry trends, competitor activities and product innovations, sharing insights with customers and internal teams to maintain competitive advantage.
- Prepare sales reports and data analysis as assigned by the superior.
- Serve as a role model and advocate for the company’s culture and values both internally and externally.
- All employees are expected to demonstrate flexibility in delivering their work, proactively contributing to team goals as well as overall business goals and working collaboratively across all levels. You may be required to undertake duties not explicitly mentioned in the job description that are consistent with your role.
- Support ad-hoc projects and provide expertise as needed.
Qualification, Experience and Skills
- Bachelor’s degree in Business, Marketing, or a related field. Experienced Diploma holders may be considered too.
- Minimum 3 years of experience in sales & marketing.
- Experience in animal feed, raw materials or livestock industry would be an added advantage.
- Intermediate skills in MS Excel and other MS Office Suites for reporting and basic analysis.
- Able to run reports and interpret data to conduct analysis.
- Good verbal and written communication skills in English and Malay language to effectively communicate with employees and stakeholders.
- Prior training and knowledge in poultry integration, livestock and feed will be an added advantage.
- Strong organizational and time management skills to meet deadlines and manage multiple priorities.
Competencies
- Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.
- Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.
- Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.
- Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.
- Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.
- Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.
- Able to nurture the culture of learning organisation.
- Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape.
Stakeholders to be Managed
- External: Direct and indirect customers, farmers, and transporters
- Internal: Immediate manager, other sales colleagues, and various stakeholders from other departments (e.g., Order Processing, Production, Feed Technical and Accounts Team
Major Challenges
- Requires commitment and initiatives to achieve sales target, grow volume and manage uncertainties.
- Requires frequent visitations and follow-up with customers and farmers to build and maintain rapport.
- Requires close monitoring of credit control and handles debt collections from customers.
- Requires good interpersonal skills and patience in dealing with potential conflicts/disputes between various internal and external stakeholders.
