Job Description

FFM Berhad, Sg Buloh

Job Summary

This role will support the Technical Sales (Feed) Manager in building and maintaining customer relationships and providing technical service and consultancy. 

Job Responsibilities 

Build and maintain customer relationships through routine visits, including monitoring feed quality and performance, and providing technical support for improved livestock health and productivity.

Provide support in troubleshooting customer complaints and resolving them where possible, ensuring customer satisfaction and long-term partnerships.

Collaborate with QA & Production teams to proactively identify and resolve issues where possible while maintaining feed quality and safety standards.

Provide documentation to support feed-related complaints, and regulatory compliance requirements, proposing continuous improvements where applicable.

Stay informed of industry trends, competitor activities and product innovations, sharing insights with customers and internal teams to maintain competitive advantage.

Promote company products to customers.

Manage sales of company products, ensuring revenue and performance targets for assigned accounts are achieved.

Serve as a role model and advocate for the company’s culture and values both internally and externally.

All employees are expected to demonstrate flexibility in delivering their work, proactively contributing to team goals as well as overall business goals and working collaboratively across all levels. You may be required to undertake duties not explicitly mentioned in the job description that are consistent with your role. 

Support ad-hoc projects and provide expertise as needed.

Qualifications & Experience

Doctor of Veterinary Medicine.

Additional certification in animal nutrition or related field.

Minimum 2 years of experience in field technical functions, preferably in feed or livestock industry.

Proven track record of managing customer relationships and delivering technical support.

Technical Skills & Professional Knowledge

Intermediate skills in MS Excel and other MS Office Suites for reporting and basic analysis.

Able to run reports and interpret data to conduct analysis.

Good verbal and written communication skills to effectively communicate with colleagues, stakeholders and customers.

Prior training and knowledge in poultry integration, livestock and feed will be advantageous.

Strong organizational and time management skills to meet deadlines and manage multiple priorities.

Strong presentation skills to effectively communicate product benefits and solutions to diverse audience.

Competencies

Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.

Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.

Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.

Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.

Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.

Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.

Able to nurture the culture of learning organisation.

Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape.

Stakeholders to be managed

External: Direct and indirect customers, farmers, and transporters

Internal: Immediate manager, sales colleagues, and various stakeholders from other departments (e.g., QA, Production,Sales etc.)

Major Challenges

Requires frequent visitations and follow-up with customers and farmers to build and maintain rapport.

Requires good interpersonal skills and patience in dealing with potential conflicts/disputes between various internal and external stakeholders.

Job Requirements